Customer Mania!
It's Never Too Late to Build a Customer-Focused Company
カートのアイテムが多すぎます
カートに追加できませんでした。
ウィッシュリストに追加できませんでした。
ほしい物リストの削除に失敗しました。
ポッドキャストのフォローに失敗しました
ポッドキャストのフォロー解除に失敗しました
聴き放題対象外タイトルです。Audible会員登録で、非会員価格の30%OFFで購入できます。
-
ナレーター:
-
Ken Blanchard
このコンテンツについて
Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up.
In Customer Mania!, Ken Blanchard, one of America's biggest best-selling authors and inspiring business leaders, writes of the key to customer service; creating a people-oriented, performance-driven, customer-first organization. Packed with practical insights, Customer Mania! emphasizes four critical steps:
- Set Your Sights on the Right Target: The bottom line grows from taking care of customers and creating a motivating environment for your people.
- Treat Customers the Right Way: Determine the kind of experience you want your customers to have as they interact with every part of the company.
- Treat Employees the Right Way: Use strategies ranging from smart hiring, to training and development, to managing performance and creating a recognition culture.
- Build the Right Kind of Leadership: You can't do it all yourself, so let your people put their own brains to work and then support them all the way.
From CEO to middle manager to the person facing the consumer, Customer Mania! is a vital tool for enhancing their experience and their customers.
©2004 Blanchard Family Partnership, Fred Finch and Jim Ballard (P)2004 Simon & Schuster Inc. SOUND IDEAS is an imprint of Simon & Schuster Audio Division批評家のレビュー
- Audie Award Finalist, Business Information/Educational, 2005