Audible会員プラン登録で、20万以上の対象タイトルが聴き放題。
-
World's Best Bank
- A Strategic Guide to Digital Transformation ( Execution Box Set, Book 1)
- ナレーター: Troy W Hudson, Robin Speculand
- 再生時間: 4 時間 55 分
カートのアイテムが多すぎます
カートに追加できませんでした。
ウィッシュリストに追加できませんでした。
ほしい物リストの削除に失敗しました。
ポッドキャストのフォローに失敗しました
ポッドキャストのフォロー解除に失敗しました
聴き放題対象外タイトルです。Audible会員登録で、非会員価格の30%OFFで購入できます。
あらすじ・解説
Discover how to transform from a traditional to a digitally driven organization based on DBS Bank, which has been recognized by Harvard as one of the top 10 digital transformations of the last decade and as the world's best bank by the most prestigious banking awards.
World’s Best Bank provides you with a strategic guide to leveraging digitalization and create better experiences for your customers. It’s based on unique and exclusive interviews of DBS C-suite conducted in person by the author.
In this inspirational journey of the weaving of customer insights, business needs, and technology opportunities, you will discover hard-won insights, proven practices, provocative questions, and relevant anecdotes you can apply in guiding your own digital journey.
World’s Best Bank describes how DBS, under the stewardship of CEO Piyush Gupta, adopted three strategic waves over 11 years. This journey reveals how the bank leveraged new technologies, became customer-obsessed, and transformed its company culture.
You will discover:
- How the bank’s digital purpose aligned and inspired every employee
- Why customer journey mapping is at the core of everything DBS does
- How the technology architecture transformed with DevOps, Agile, and Gandalf
- How the bank adopted a data-driven culture
- How digital operating principles created a learning organization and transformed the bank
- How nurturing digital customers brought in twice the income
- How ecosystems were designed - even enabling customers to buy cars on the bank’s website