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019. What do you do if clients aren’t using the support that’s available to them?
- 2024/04/02
- 再生時間： 1 時間 16 分
- ポッドキャスト
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サマリー
あらすじ・解説
Something we don’t often like to talk about as business owners who work with humans is the reality that some of our clients aren’t actually utilizing the support that is available to them and/or that they aren’t actually doing what THEY need to do in order to create the results they intend or desire to create.They’re not doing the curriculum and/or any of their own implementation.They’re not getting you the assets that you need to do your work (and to do it well).They’re not booking calls or using Voxer support or _________, despite the fact that they’re still paying you month after month.Is it your fault? Is it their fault? Do you need to be doing more? Do you need to chase them up (again)? Or can you just “let them go”/wash your hands of the responsibility (or even the client) until they figure it out?I think it’s safe to say that the vast majority of us business owners WANT our clients to succeed. But when your clients aren’t utilizing the supports and resources available to them, and you’ve purposefully designed your offers (aka they actually need to be utilizing the resources available to them), then it’s very likely that the client is NOT succeeding how you want them to, and how they very likely want to as well.Which, I don’t think I need to tell you, is frustrating for EVERYONE involved.So what do you do? Well, that’s exactly the question I’m answering in this of The Sustainable Success Podcast.In episode 019 —What do you do if clients aren’t using the support that’s available to them?—I’m sharing…How to tell if this is a “you” problem or actually that the client or clients you’re bringing into your work aren’t a Right Fit for the work (yet, or at all)4 common signs that someone is a wrong fit for a particular offer that you can see before they even sign on the dotted line and become a clientA simple litmus test to tell whether a current inclusion in your offer NEEDS to be there (or whether it’s a distraction from the transformation/result)Practical steps and ideas to support your clients or students to utilize the offer inclusions and supports available to them (even if currently the vast majority DON’T)6 ultra important boundaries and expectations that I share with my 1:1 clients that creates a culture where it feels safe for them to ask for (and receive) support (most business owners forget to communicate the 6th one!!)How to reset the container with current clients who haven’t been using the inclusions and/or support available to them (and what to do if, because of their lack of engagement with the whole process, the original goals/intentions they had can no longer be accomplished in the remainder of the container with you)…and more.Clients utilizing the support and inclusions that are available to them is crucial to their ability to succeed in or with your work, and therefore likely to both your satisfaction with the work and to receiving rave reviews, referrals, and re-sign-ups (where applicable). If you want to more reliably facilitate the intended results of your work, and you have or have had clients who aren’t engaging with the whole process, then you’re DEFINITELY going to want to listen to this episode.Tune in today.LINKS MENTIONED IN THIS EPISODE:Tune into S6E1 - "Behind the Scenes of WholeCo's Messy Middle" - wholecomedia.com/s6e1Download our free guide, Powerful Offers That Transform - wholecomedia.com/powerful-offersIf you are loving this podcast, please take a moment to give us a review! You can do so right here in the app you're listening on, or at RateThisPodcast.com/sustainablesuccess — be sure to let us know what you loved most about this episode, so that we can publish more like it!If you haven't already done so, subscribe or follow The Sustainable Success Podcast so that you can be notified every time we release a new episode taking you behind the scenes of what it really takes to build a business that brings you as much joy as it does revenue.Discover how to build your business, your way in our comprehensive free training, The Sustainable Success Starter Kit.https://www.wholecomedia.com/starter-kitAlways know what to post with Not Another List of Content Prompts.https://www.wholecomedia.com/content-prompts-podcastClearly express who you help and how so that you can confidently showcase what makes you and your work unique everywhere that you’re marketing and selling your stuff with The Aligned Niche.https://wholecomedia.com/aligned-niche-podcastLearn about our comprehensive business training program, EXPAND. This program is for online service providers, coaches, and practitioners who have already seen some success in business but are now ready to expand their business-building acumen, trust themselves as the leader of their business, and build their business, their way.https://www.wholecomedia.com/expandJoin our community inside the Big-hearted Entrepreneurs Facebook group: facebook.com/groups/wholecoKnow...