This episode is about Ben the bottleneck leader.

Ben handles all the clients and finds his work piling up, while the people he manages are sitting there twiddling their thumbs with no work to do.

To make matters worse, all the clients come to Ben, not the people who are supposed to be managing the clients.

What can Ben do?

In this episode, we discuss...

1. WHY IS THIS HAPPENING?
- A lack of confidence in his team
- The company is lacking a system, or not using their system. Ben IS the system

2. PROBLEMS
- ben’s mental health and Burnout
- Being a people pleaser
- Ego
- Lack of trust in his team’s quality of work
- Negative impact of the people he leads: feeling like they’re incompetent, they have no responsibility, thus it destroys their confidence

3. SOLUTIONS
- How to bring the team back together
- Effective team building
- How to apologize to your team
- Building a relationship with your team
- Building a code of ethics

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