🎙️ This week on The ASHHRA Podcast, co-hosts Luke Carignan and Bo Brabo sit down with Johnathon Bye, AVP of New Talent Strategies at Duke University Health System, to explore the intersection of hospitality, technology, and the all-important human touch in healthcare HR.

From Hospitality to Healthcare: Experience Matters

Johnathon’s journey from retail and hospitality to healthcare HR taught him one thing: experience is everything. At Duke, he leads the charge in delivering a “blue carpet experience”—a nod to classic red-carpet service with a Duke Blue twist. Whether it's a candidate, new hire, or tenured leader, every journey should feel personal and valued.

💬 “You could have the best tech stack, but if you lose that human interaction, you lose everything too.”

Tech Supports, But Empathy Leads

Technology enhances efficiency, but empathy is irreplaceable. Johnathon’s team keeps people at the center of every decision, knowing each interaction shapes both patient care and workforce culture.

🔑 Pro Tip: Help your team connect staffing work to your organization’s mission: “If you can’t staff the beds, you can’t care for the patients.”

Innovation in TA: Shadowing Builds Connection

One of Duke’s most impactful practices? Each year at the TA Summit, recruiters shadow frontline staff—walking in their shoes to better understand the roles they hire for. It builds trust with hiring managers and sparks more authentic candidate conversations.

💡 Action Idea: Have your TA team shadow for a morning—it’s low-cost and delivers big returns in empathy, engagement, and recruiting success.

Retention Through Growth

Talent hoarding blocks growth. At Duke, leaders are encouraged to support internal mobility, driving a culture of shared success. As Johnathon says: “When your team earns promotions, it’s a win for the whole organization.”

🧠 Leadership Reflection: Are you rewarding managers for developing talent—or just minimizing turnover?

Celebrate & Share the Wins

Duke’s TA Summit isn’t just strategy and metrics—it’s about recognizing wins, sharing stories, and energizing the team.

📌 Quote to Remember:
“You might not remember every positive interaction. But you’ll always remember a negative one.” — Johnathon Bye

🎧 Listen to the full episode for practical ideas, leadership insight, and a blueprint for elevating candidate and employee experience.

With appreciation,
The ASHHRA Podcast Team

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