
2020-Awakenings; Recalibration, And Social Development
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Akanimoh Ojo is an SME Banking specialist with 13 years’ experience covering marketing, sales, product development, and management. Within this time, she has developed flagship products and value-added services for financial institutions in Nigeria, contributed to international research and reports by organizations such as the IFC, SME Finance Forum, etc. She has led and participated in numerous local and international forums, webinars, roundtable discussions bordering on issues that affect Micro Small, and medium enterprises. She is currently leading the SME Desk of one of Nigeria’s top 5 banks, where she is part of the team that develops and facilitates MSME programs ( financial and non-financial) targeted at smart banking, capacity building, business growth, and access to finance.
Uti Ellu is a customer experience specialist with over 15yrs experience in various disciplines including customer experience, customer service, customer loyalty, customer engagement, and training, both in the public and private sector across 2 continents. As the Head of Customer Experience in Nigeria for the Number 1 insurance company in the world, Uti is extremely passionate about all things customer and empowering organizations and individuals to understand that the right experience is the true differentiator and revenue driver.