Workplace conflict isn’t just frustrating—it can derail your ABA team's morale, productivity, and culture. In this episode of 3 Pie Squared – ABA Business Leaders, April and Stephen unpack what workplace “drama” really looks like, why it happens, and how ABA business owners can address it without letting it take over. They explore root causes like miscommunication, unclear expectations, burnout, favoritism, and gossip—while offering practical strategies for resolution and culture building.

From recognizing covert signs of toxic work environments to implementing real systems that support staff, this episode is packed with honest discussion and hard-earned insights from both clinical and leadership perspectives. Whether you're dealing with one difficult employee or widespread tension, this conversation will give you actionable ways to foster a more transparent, respectful, and supportive workplace.

🎯 Starting a practice, not sure where to start? Want to make sure you have everything needed for your established practice? Download our free start up list here.

👥 Explore membership options with 3 Pie Squared and access exclusive resources for ABA business leaders, click here.

🔹 Sponsored by Margin Keepers Concentrate on the science, leave the accounting to us! Margin Keepers has in-depth knowledge of the Applied Behavior Analysis field. Learn more at https://3piesquared.com/business-affiliate/MarginKeepers

In this episode of 3 Pie Squared – ABA Business Leaders, April and Stephen sit down for a candid conversation about what’s keeping them grounded amidst the chaos of running a business. From using meditation to manage overwhelm to creating procedures for when no procedures exist, this conversation is full of relatable insights and sanity-saving strategies. They discuss how to create space between urgency and action, how to train staff on responding without panic, and why every ABA business owner needs a plan for when things don’t go to plan. It’s a raw and useful discussion about managing stress—even when things are going well.

The episode also highlights the value of the ABA Business Leaders Membership, a powerful resource packed with 34 CEUs, step-by-step guidance, and a connected community of ABA professionals ready to grow ethically and sustainably.

Starting a practice, not sure where to start? Want to make sure you have everything needed for your established practice? Download our free start-up list here. Explore membership options with 3 Pie Squared and access exclusive resources for ABA business leaders, click here.

In this episode of 3 Pie Squared – ABA Business Leaders, we’re diving into a question that stirs up passionate debate across the ABA field: Should a BCBA always own the clinic? Guest Jennifer Helten, founder of Unique Pathways, joins Stephen and April to explore why non-clinician ownership doesn’t mean lower quality—and how it might just be the key to a more balanced and sustainable ABA model.

Jennifer brings her decades of experience to the table and shares her inspiring journey from nanny to business owner, guided by a deep, personal mission to empower children and families. Together, they explore the power of collaboration between business and clinical leaders, and why mutual trust, clear roles, and a commitment to outcomes are the pillars of an ethical ABA practice.

What you’ll learn:

• The ethics and effectiveness of non-BCBA-owned clinics

• How business owners and clinical directors can work in harmony

• Building systems that prioritize staff training and child outcomes

• Real-world strategies for balancing sustainability and clinical care

🎯 Starting a practice, not sure where to start? Want to make sure you have everything needed for your established practice? Download our free start-up list here.

📘 Explore membership options with 3 Pie Squared and access exclusive resources for ABA business leaders, including the ABA Business Leaders Membership, featuring 34 CEUs, webinars, expert panels, and a network of practice owners. Click here.

Meet Our Guest: Jennifer Helten is the owner and founder of Unique Pathways. Her path into ABA began unexpectedly—but her purpose was always clear. After experiencing personal loss as a child and discovering the power of advocacy through grief, Jennifer has spent over 20 years championing children and their families. Unique Pathways is her commitment in action: a place where kids are met at their level, given a voice, and supported every step of the way.

🎙️ Quality over Quantity: Is More Supervision Always Better?

In this episode of 3 Pie Squared – ABA Business Leaders, April and Stephen explore a foundational question in ABA practice management: does more supervision always lead to better outcomes? Or is there a point where quantity starts to undercut quality?

They discuss:

• Why micromanagement isn’t supervision—and when stepping back is best

• Strategies for aligning supervision intensity with client and staff needs

• The real costs of over-supervising (and how to make it sustainable)

• The importance of staff training, observer effects, and fading support

• Practical tools for managing supervision across large caseloads

This episode also introduces a practical supervision guideline and highlights how the ABA Business Leaders Membership helps ABA providers implement scalable, ethical supervision models while aligning clinical goals with business demands.

Starting a practice, not sure where to start? Want to make sure you have everything needed for your established practice? Download our free start up list here.

Explore membership options with 3 Pie Squared and access exclusive resources for ABA business leaders, click here.

In this raw and heartfelt episode of 3 Pie Squared – ABA Business Leaders, April and Stephen open up about a crucial topic that impacts many in the field: ABA business owner burnout. From long hours to emotional exhaustion, they share personal stories, explore the blurred line between burnout and depression, and challenge the culture of wearing burnout like a badge of honor.

April leads a deep discussion about how burnout shows up behaviorally, the role of cynicism, and how business owners can unintentionally pass burnout down to their teams. Stephen adds candid insights on mental load, boundaries, and the stress of juggling personal and professional responsibilities. They also touch on systems that help, like regular check-ins and building a support network, plus the impact of societal pressures and lack of community in modern leadership roles.

Whether you're in the startup phase or deep into your ABA journey, this episode invites you to pause and reflect. Let’s stop normalizing burnout—and start creating sustainable, balanced ABA practices.

This episode is proudly sponsored by MarginKeepers 🧾 Concentrate on the science, leave the accounting to us! MarginKeepers has in-depth knowledge of the Applied Behavior Analysis field and helps ABA business owners manage their finances with ease and confidence.

🔗 Starting a practice, not sure where to start? Want to make sure you have everything needed for your established practice? Download our free start-up list here.

🔗 Explore membership options with 3 Pie Squared and access exclusive resources for ABA business leaders Click here.

Thinking about expanding from in-home ABA services to opening your own clinic? Before you sign that lease or envision your dream sensory room, Stephen and April break down the real questions you need to ask first.

In this episode of the 3 Pie Squared – ABA Business Leaders podcast, they share hard-earned lessons and practical insights on when — and if — a clinic is the right next step for your ABA practice. From financial forecasting and zoning laws to lease pitfalls and staff transitions, this conversation covers what every ABA business owner needs to consider before making the move.

They also dive into:

• Why most in-home clients won't transition to clinic-based services (and what to do about it)

• The overlooked operational risks that come with running a clinic

• Planning with intention — not pressure — and aligning your business vision with your personal life

• Whether owning office space or leasing is right for you

• The importance of marketing, staffing strategy, and quality control KPIs for scaling

Looking for support as you grow your ABA business? 📘 Access the ABA Business Leaders Membership and explore resources on clinic planning, audits, KPIs, compliance, and more: https://3piesquared.com/productDetails/aba_business_leaders

🎯 Ready to take the next step?

Starting a practice, not sure where to start? Want to make sure you have everything needed for your established practice? 📥 Download our free start-up list here.

🌐 Explore membership options with 3 Pie Squared and access exclusive resources for ABA business leaders, click here.

The Truth Behind Client and Staff Cancellations

Client and staff cancellations are one of the most common — and frustrating — challenges in ABA practice management. In this episode of 3 Pie Squared - ABA Business Leaders, April and Stephen take a deep dive into the hidden patterns behind cancellations and how they impact everything from staff morale to medical necessity and insurance utilization.

They explore how to shift your mindset from reactive frustration to proactive analysis by viewing cancellations as valuable data points. Learn how to track the right metrics, identify patterns in time-of-day, geography, and staff engagement, and why clear definitions and consistent data collection are key.

Whether you're struggling with split shifts, scheduling gaps, or persistent call-outs, this episode offers practical strategies and a challenge to help you start auditing your own cancellation patterns to build a more efficient and supportive ABA business.

💼 Sponsored by MarginKeepers Concentrate on the science, leave the accounting to us! We have in-depth knowledge of the Applied Behavior Analysis field. Check them out: https://3piesquared.com/business-affiliate/MarginKeepers

Local Owner Highlight – When to Scale Your ABA Business

In this episode of ABA Business Leaders, we sit down with Chris Robinson, owner of ABYAY, and Maria Zito, director at ABYAY, to discuss the challenges and strategies behind scaling an ABA business. From leadership development to overcoming staffing hurdles, Chris and Maria share their journey, including key insights on when and how to expand sustainably.

Key topics include: ✅ Building and strengthening a leadership team ✅ Managing rapid staff changes and maternity leaves ✅ Keeping BCBA, RBT, and client needs balanced ✅ Strategies for acquiring new clients while maintaining quality ✅ Lessons learned from stepping back as an owner

If you’re looking to scale your ABA practice while maintaining quality care and team stability, this episode is a must-listen!

Learn more about Chris Robinson & Maria Zito’s ABA practice at ABYAY

🔹 Want to grow and strengthen your ABA business? Join the ABA Business Leaders Membership for exclusive resources and support! Learn more here.

📢 Starting a practice and need guidance? Download our free ABA Business Startup Checklist here.