• #32 Is your customer team dehumanized?

  • 2024/03/13
  • 再生時間： 12 分
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#32 Is your customer team dehumanized?

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  • "When customers read our responses they experience more empathy with our chatbot than with our human agents!" It may seem a paradox, but it's exactly what some managers are complaining about these days. Paolo Fabrizio deep dives on this topic in this episode.
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あらすじ・解説

"When customers read our responses they experience more empathy with our chatbot than with our human agents!" It may seem a paradox, but it's exactly what some managers are complaining about these days. Paolo Fabrizio deep dives on this topic in this episode.
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