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あらすじ・解説
This week, Laura's flying solo to talk all about receptionists and why they're so important to a salon.
In this episode, Laura talks about:
Let us know what your biggest takeaway from this episode is - there's a lot of great advice to dive into this week!
And if you want to improve your receptionist skills even further, we've got a course running in October and November to learn everything you need to know about becoming a Rockstar Receptionist! More information here: https://feel-goodhairdressing.co.uk/rock-star-receptionists
Visit our website: www.feel-goodhairdressing.co.uk
Follow us on Instagram: @feel_good_hairdressing
Production support from Untold Creative
In this episode, Laura talks about:
- Why it's so essential to make sure our clients are being looked after as soon as they enter your salon
- What makes a great receptionist
- Practical tips on how to answer the phone at a salon and how to book potential clients in
- The importance of not judging by appearance
- A receptionist's role in dealing with complaints
- How to provide exceptional customer service
Let us know what your biggest takeaway from this episode is - there's a lot of great advice to dive into this week!
And if you want to improve your receptionist skills even further, we've got a course running in October and November to learn everything you need to know about becoming a Rockstar Receptionist! More information here: https://feel-goodhairdressing.co.uk/rock-star-receptionists
Visit our website: www.feel-goodhairdressing.co.uk
Follow us on Instagram: @feel_good_hairdressing
Production support from Untold Creative