Regardless of organization size or the resources available to us, every leader within every organization in senior living can build trust with their employees so that they are in turn able to provide residents with meaningful engagement. Without building trust, managers will never be able to drive long-term success for their team, family members, residents, or overall organization.

Anthony Ormsbee-Hale, Vice President, People Operations at Civitas Senior Living, shares practical approaches to building trust with employees, highlights best practices to foster interdisciplinary collaboration and respect and shares how to overcome challenges in low-trust environments. This session is beneficial for emerging leaders looking to lean into leadership or for individuals who have been in leadership roles for years but are looking for new ways to establish connections with employees.

Attendees who joined the webinar were able to:

• Define high trust culture using the Great Place to Work methodology and apply it to their own senior living community

• Recall behavioral skills that support establishing trust and respect between team members and understand how this can help improve resident and family satisfaction

• Compose questions that can be utilized to evaluate employee trust levels and identify barriers to trust so that the community can ensure that meaningful engagement can be offered by a collaborative team

Download 10 Tops for Success: Resident Engagement and Building Trust.

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Produced by Solinity Marketing.

In this Executive Edition webinar featuring Katie Churchill and Max McNamara, of Full Spectrum Search Group, learn how your organization can build its brand by improving your recruitment strategy. You will be able to hire passionate people with a sense of purpose who will improve resident engagement and satisfaction. Improving storytelling and enabling choice for residents and staff will help your organization become a better employer, partner and provider.

Learn how a better recruitment strategy can help develop career growth, leadership, feedback, and skills development so that residents will feel heard, empowered and connected to a sense of purpose. Your business will be connected to your vision and grow by doing good!

• Learn storytelling strategies for marketing and outreach so that you can hire the best person to fit with your company.

• Understand why people may be leaving your organization so that you can be proactive in creating professional and personal growth opportunities to keep people on the team.

• Outline how improving recruitment strategies can have a positive impact on your brand and improve resident engagement

Free Download: 5 Key Tips to Build Your Brand & Improve Your Recruitment Strategy

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Produced by Solinity Marketing.

Building Real Communities with Engagement from LGBTQ+ Older Adults

Senior living communities need to reflect, address, and attract diverse population preferences. As many LGBTQ+ older adults have lived a lifetime of challenges and discrimination, which often persist as they enter the long-term care system, there are great opportunities for senior living leaders to consider unmet expectations from these individuals. Providers are increasingly tapping into these unmet demands by addressing barriers to promote equitable, person-centered resident engagement. Learn how your community can create safe and inclusive environments for LGBTQ+ individuals that draw on their wisdom, allow them to participate in the community, and receive the support they need as they age to finally build true person-centered care.

At the end of this event, attendees will be able to:

• Understand the key terms being used by LGBTQ+ older adults to better engage them as prospects and residents

• Recognize the historical and current context LGBTQ+ older adults navigate to help address the barriers preventing them from engaging fully as residents

• Discover practical resources to enhance engagement among LGBTQ+ older adult residents and to advocate as individuals for LGBTQ+ interventions

Speakers:

Robert Espinoza - https://www.linkedin.com/in/robertespinoza1/

Executive Vice President of Policy, PHI

Rev. Beth Long-Higgins - https://www.linkedin.com/in/beth-long-higgins-23a16b161/

VP of Engagement and Director of the Ruth Frost Parker Center for Abundant Aging at United Church Homes