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All Things Agile - Episode 010 - Resolving Team Conflict
- 2014/11/25
- 再生時間： 1分未満
- ポッドキャスト
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サマリー
あらすじ・解説
Welcome to another episode of All Things Agile. In this episode, we discuss the tough subject of team conflict. Whether your Agile or not, every organization is bound to encounter team conflict. We'll discuss how to resolve existing conflict as well as preventing it from even occurring. I am also very excited to announce that the next episode will feature an interview with notable Agile author, Ken Rubin. Ken is the great mind behind Essential Scrum. I hope you enjoy this episode and make sure you subscribe to catch the upcoming interview using this link: iTunes. Reviews on iTunes are also always appreciated. Do you have a question that you would like answered in an upcoming podcast? Please send your question to: coach@agileinstructor.com. All Things Agile - Episode 010 - Resolving Team Conflict Transcript: Welcome to the All Things Agile Podcast! Your destination for tips and interviews with the leaders in the world of Agile. Don’t forget to subscribe to this podcast on iTunes, and please check out our sponsor: TeamXcelerator.com. And now, here’s your host: Ronnie Andrews Jr. Hello everyone and welcome to the All Things Agile Podcast! First off, I want to get started by issuing an apology for the delay in getting a new episode out. The reason why is because I have an upcoming guest and unfortunately, we are not able to get the scheduling worked out in time for this episode. But, I am pleased to announce that Ken Ruben, author of Essential Scrum, will be the honored guest in our next episode. That said, I want to go ahead and issue another episode. I don’t want to keep you waiting too long – and with that, I hope you accept my apologies for the delay in getting this episode out to you. Now, before we begin, a quick reminder that this podcast is for informational purposes only and accepts no legal liability. So the topic for today will be ‘Resolving Team Conflict’. Virtually any team you will be working on is going to have some degree of conflict. It’s just part of human nature. You can’t all agree 100% of the time, even though Agile encourages more of a democratic approach to what the team is working on and the approaches that they use, there’s bound to be some degree of conflict on any team that you work on. Now, before we dive into solutions to resolving team conflict, let’s first identify the different types of conflict. One type I think is just general healthy conflict and what really we’re referring to is debate. Using the word ‘conflict’ is probably inappropriate in this particular case. An example of debate, you may have people that share different ideas and solutions and what type of technologies should be used, or different coding practices, whatever. That’s fine. Having those healthy debates, discussing ideas, is actually a good thing. In this case, it allows you to have differing points of opinion which can be discussed, evaluated and reach an ultimate decision on. And that’s fine. That’s a healthy form of debate or conflict, if you will. And, if you have a little bit of that on your team, that’s fine and I wouldn’t worry about it. What we’re really going to be focusing on in this particular episode, is unhealthy debate. And I would describe unhealthy conflict or debate as a case where it’s really impacting the team. Where it’s creating what I like to call a toxic environment. You can definitely tell it when you’re part of a team that’s having this because it just brings everybody down. It brings the morale down, and it just feels like the team has been poisoned, if you will. And you’re going to see evidence of that not only in the morale, but the conversation, the level of communication and collaboration are going to go down. You are going to see people that are going to be engaging in using a lot of inappropriate language. You’re going to have a lot of people getting into some sort of personal battles with each other or one-upmanship, and it just really destroys the overall team morale and ultimately, the productivity. And you’ll actually begin to see this long-term in the metrics where you’ll start to see a team that was doing really well, and then they start to perhaps have their velocity dip down and more and more of their stories are being accepted late, etc. So that definitely has an impact. I would definitely classify unhealthy conflict as conflict which is really bringing down the team. It may be disrespectful, and it’s simply just not in the long-term viability of the team. So that’s kind of how I would probably classify the two main types of conflict that I see, either healthy, just discussion of topics and technologies versus some things more personal and toxic. And so we’re going to talk about the latter and how do you resolve it? Now, I have personally seen these cases come up numerous times in my career, and if you are particularly in a situation – your team or teams that you’re coaching ...