Takeaways

• Arriving in the middle of a call can be dangerous as you may not be aware of the dynamics and tensions already present.
• Compassion fatigue can lead to a lack of empathy and compassion, which can impact patient care and increase the risk of violence.
• It is important for first responders to reconnect with their purpose and maintain a compassionate mindset to avoid burnout and negative interactions with patients.
• Having a clear and universal code for calling for help in emergency situations can improve communication and response times. Seeking professional help for mental health is crucial, especially in traumatic situations.
• Departments should prioritize mental health and create robust mental health programs.
• Sleep is essential for overall health and wellness, and shift workers face unique challenges in getting adequate sleep.
• Informal peer support has its limitations, and professional help may be necessary in certain situations. The aftermath of the stabbing incident had a significant impact on Benjamin and his crew, leading to silence and a lack of communication within the crew.
• Benjamin expressed concern for his captain and crew members who did not seek mental health help, highlighting the importance of mental health support in the fire department.
• The concept of administrative betrayal was discussed, emphasizing the need for departments to carefully consider the discipline they impose and the potential impact on individuals' mental health.
• Benjamin emphasized the need for more education and training on mental health at every rank in the department to create a better understanding and support system.

Sound Bites

• "I was blown away by that, that paradigm shift of calling it that."
• "The entire fight lasted less than five seconds."
• "I was not a very nice person... I was bitter and burned out."
• "If I could go back and anything, would just help my guys be compassionate again, know, make sure they're rested and remind them of why we do this job so that when we're on scene, we are better patient caregivers."
• "What is it that launches your instinct?"
• "You can only [pass judgment] when you are an expert in that field."
• "We're not going to talk about the stabbing, okay?"
• "That's a very strange dynamic."
• "The skyscraper in the room"