This book offers lessons on customer service and leadership that the author learned over a career in the hospitality business.

Dr. Michael J. Dillon is president of D&M Project Solutions, LLC. He has over 40 years experience in the field of education, business, and consulting. Dr. Dillon has presented at National Conferences and designed and implemented executive searches for various organizations. Dr. Dillon served as an Executive Director of an educational service organization and has done consulting for companies using a variety of business models. He can be reached at mjbookbreakdowns@gmail.com.

What a remarkable story you've shared about Tom Monaghan! He truly exemplifies resilience, vision, and a dedication that extends far beyond just business. Monaghan’s journey—from orphaned beginnings, to the Marine Corps, to founding one of the world’s most recognized pizza chains—is a testament to his philosophy on priorities, self-discipline, and community-minded leadership.

**His Five Personal Priorities** seem to encapsulate the guiding principles behind his success:

1. **Spiritual Priority:** His deep faith and commitment to ethics underscored his perseverance through tough times. 2. **Social Priority:** He understood the value of a support network, highlighting the importance of friends, family, and community involvement. 3. **Mental Priority:** Monaghan’s dedication to lifelong learning and self-improvement equipped him to navigate and solve business challenges creatively. 4. **Physical Priority:** Maintaining rigorous health habits mirrored his discipline in all areas of life. 5. **Financial Priority:** For Monaghan, financial success was secondary to the impact he could make, as seen in his philanthropy with Ave Maria.

Additionally, his **management philosophy** reflects a commitment to clear, structured goals and high standards. His practice of goal-setting—from dream goals to daily tasks—helped drive Domino’s to greatness while emphasizing customer service and team harmony.

Monaghan’s journey is a vivid illustration of how personal philosophy can be woven into business practices to create a lasting legacy. The fact that he built Domino’s on the idea of "synergism" and instilled love for work in his team demonstrates that he didn't just make pizzas—he inspired a culture and community. Thank you for sharing this insightful tribute to a man whose story has clearly left a profound impact!

Dr. Michael J. Dillon is president of D&M Project Solutions, LLC. He has over 40 years experience in the field of education, business, and consulting. Dr. Dillon has presented at National Conferences and designed and implemented executive searches for various organizations. Dr. Dillon served as an Executive Director of an educational service organization and has done consulting for companies using a variety of business models. He can be reached at mjbookbreakdowns@gmail.com.

Welcome to Book Breakdowns with Michael Dillon! In this episode, we dive into Rachel Feinzeig's Wall Street Journal article, How to Complain at Work the Right Way and Get Ahead. We explore how to turn workplace frustrations into opportunities by approaching complaints effectively. Speaking up gracefully can leave a positive impression on your boss and lead to faster problem-solving—when done right. Key takeaways include how to manage emotions, use positive language, approach complaints as a team effort, and bring actionable solutions. Tune in to learn how to transform complaints into career-boosting moves.

• Complaints can drain the boss: Most people approach their boss with problems, not praise, which can strain relationships.

• Present your complaint with care:

  • Manage emotions: Address feelings beforehand so you can communicate calmly.
  • Be positive and prepared: Plan what you want to share and how.
  • Keep it private: Avoid public complaints; choose a one-on-one setting.

• Use the right words:

  • Avoid venting to peers, as it can lower your performance.
  • Those who raise issues with their boss see improved performance.

• Stay within the chain of command: Always approach your boss first before going over their head.

• Use team-oriented language: Start with “we” instead of “I” to build a sense of collaboration.

• Be prepared with data and solutions:

  • Share what you’ve tried and suggest ways to address the issue.

• Key takeaway: Complaining effectively can improve your relationship with your boss and even boost your career.

Dr. Michael J. Dillon is president of D&M Project Solutions, LLC. He has over 40 years experience in the field of education, business, and consulting. Dr. Dillon has presented at National Conferences and designed and implemented executive searches for various organizations. Dr. Dillon served as an Executive Director of an educational service organization and has done consulting for companies using a variety of business models. He can be reached at mjbookbreakdowns@gmail.com.