Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTech

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

In this episode, Lucas and David are joined by Mike Carrillo, CEO, and Lex Sellers, Head of Customer Success and Operations Manager of autoshopfollowup.com from the Sunrise Automotive Training & Expo (https://www.trainingexpoaz.com/). Lucas humorously recounts an incident involving David spilling Mountain Dew during a recording session, which was caught on video. They delve into the challenges of customer interactions and the importance of follow-up strategies in the auto repair industry. Additionally, the hosts and guests share intriguing stories about surprising finds in car trunks, from personal belongings to illicit items.

00:00 Mountain Dew mishap causes laughter and mess.
09:36 Encourage visiting shop in town, emphasizing twang.
15:49 Awful car delivery ends in tragic dog incident.
21:25 Feedback varies, escalations often seem inconsequential.
21:58 Customer complaints about air freshener usage.
30:48 Dad and I visit a mysterious room.
34:44 Police officer in car wreck found drugs.
38:20 Customer left without paying, truck hidden, sheriff called.
43:27 Disagreement over blue substance at work.
51:09 Upset about sharing info, denies selling anything.
59:18 Rant about customer's $50 air filter complaint.
01:01:48 Driving slowly to avoid other people, disliking traffic.
01:07:25 Childhood curiosity about truckers and road rage.
01:10:59 Let the cats be and leave them.

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTech

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

In this episode, Lucas and David are joined by Matt Ruffman, Steven Metsker, and Pat Schnaidt to discuss the transformative impact of technology in the auto repair industry. Matt highlights how transitioning from paper and QuickBooks to repair shop software has significantly improved his shop's scheduling and estimating processes. Steven emphasizes the importance of customizing inspections to enhance accountability between advisors and technicians. Pat praises Shop-Ware's user-friendly features and ability to ensure thorough diagnostics and repairs, improving transparency and customer trust.

00:00 Consider Shop-Ware for a more user-friendly interface.
09:30 Selective communication: only call if absurd decision.
15:15 Consumer protections help both sides in transactions.
20:10 Embracing flaws and choosing the best fit.
23:16 Positive feedback on customer presentation and training.
30:32 Detailed reports build trust and retain customers.
33:34 Using 7 words: Accountability in building quality inspection lines.
39:34 Amazon offers choice, Shopware empowers user decisions.
47:27 Struggle with hands-off approach in business.
52:03 Empowering team autonomy, learning and growth.
55:08 User experience focuses on small details' significance.
01:01:18 Collaborate for a better industry, improve client experience.

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTech

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

In this episode, Lucas and David are joined by Samantha Andrews, Jonathan White, and Bill DeBoer to discuss shop scheduling and customer communication strategies as they relate to profitability. Samantha and Lucas highlight the importance of morning drop-offs in better managing service updates and unexpected delays. Bill discusses a color-coded estimation system to streamline customer interactions. Jonathan underscores the value of saving past services as canned jobs to expedite estimates and reduce repetitive errors.

00:00 Exchange of business cards for future referrals discussed.
05:08 Challenges with finding help, paying flat rate.
06:40 Weekend email complaint about potential service issue.
12:53 Transitioned from Windows to Shopware, experienced issues.
14:04 Exploring new perspective on conventional pricing methods.
17:33 Anticipating future problems in decision-making process.
23:08 Optimized labor rates boosted shop profitability significantly.
26:53 Rural internet caused issues, solved by Carolyn.
27:49 Shop owners struggle with pricing, need discipline.
31:35 Ignored daily issues still need attention.
37:09 Parts mix-up causes cascading work issue.
40:06 Owner multitasks vendor orders to maximize inventory.
42:09 Ordering process includes RO number and tech name.
46:14 Monitoring service speed and administration time challenges.
47:28 Issues with tracking clock-in and out. Focus on car part management.
51:13 Efficient car service, prioritizing morning appointments.
53:29 Discussing strategy to improve awareness and estimation.
56:42 Focus on avoiding mistakes for long-term benefits.