Welcome to Up Close, the podcast where we have meaningful conversations with our neighbors about life in Ames, Iowa.

In this episode, we sit down with Monica Gordillo, who works with the Iowa State University and is originally from Ecuador. Monica reflects on being a stay-at-home mom, her work with a University student club, and visiting home and seeing her large family. There are a lot of reasons why Monica calls Ames "home." 🏡❤️

Up Close is a podcast from the City of Ames.

The views and opinions expressed by guests are their own and do not necessarily reflect those of the City of Ames or its employees.

In this episode of Ames in Focus, we welcome back John Odenweller, Utility Customer Service Supervisor for the City of Ames. John shares helpful information about how to start, stop, or transfer your utility services—especially important during the busy spring and summer moving season.

We discuss why it’s critical to understand the terms of your lease and to notify Utility Customer Services when you move. Contrary to common belief, the Utility office doesn't automatically receive notice of your move. Per City policy, individuals listed on the billing account remain responsible for the account until proper notice is given.

John also clarifies when utility shut-offs occur (they do not happen on weekends or holidays) and emphasizes the importance of contacting Utility Customer Services directly if you have questions or need assistance.

Key Topics:

• How to start, stop, or transfer utility services in Ames

• Importance of reading and understanding your lease terms

• Why you must notify the City when moving out

• Policies regarding account responsibility and shut-offs

• How and when to get help from Utility Customer Services

Contact: Need help with your utility account? Go to www.AmesUtilities.com

Welcome to Up Close, the podcast where we have meaningful conversations with our neighbors about life in Ames, Iowa.

In this episode, we sit down with Anneke Mundel, who works with the United Way of Story County and is preparing for a big move to Newfoundland this June. Anneke reflects on what it's meant to call Ames home, her favorite neighborhood spot (Roosevelt Park), and the unique challenges of living far from family. Through it all, one thing is clear—no matter where she goes, Anneke will always be an Ames person. 🏡❤️

Up Close is a podcast from the City of Ames.

The views and opinions expressed by guests are their own and do not necessarily reflect those of the City of Ames or its employees.