In this episode of Consumer Connection, host Michelle Escobar delves into the intricacies of hiring home builders and home improvement contractors. Joined by the Office of Consumer Protection (OCP) Investigations Administrator Patty Vitale and Business Education and Registration Unit Manager Shaun Carew, the team discusses key differences between new home builders and home improvement contractors, tips for consumers to protect themselves, and what to look for in a contract.

From understanding licensing requirements to handling disputes with unlicensed contractors, this episode is packed with practical advice to help consumers make informed decisions about home construction and improvements. Whether you're building a new home or considering a renovation, this episode is a must-listen for homeowners and prospective home buyers.

For additional information and resources, visit OCP’s website at www.montgomerycountymd.gov/ocp. Have a question or suggestion for a future episode? Send an email to consumerconnection@montgomerycountymd.gov.

Helpful links:
· Is a home improvement contractor licensed? https://www.dllr.state.md.us/cgi-bin/ElectronicLicensing/OP_search/OP_search.cgi?calling_app=HIC::HIC_qselect

· Is an HVAC technician licensed? https://www.dllr.state.md.us/cgi-bin/ElectronicLicensing/OP_search/OP_search.cgi?calling_app=HVAC::HVAC_qselect

· Have lawsuits been filed against a business? https://casesearch.courts.state.md.us/casesearch/processDisclaimer.jis

· Has the Montgomery County Office of Consumer Protection had previous complaints against a merchant? https://montgomerycountymd.gov/ocp/lookup/disclosure_records.html

The Montgomery County Office of Consumer Protection (OCP) releases its first podcast, hosted by OCP Investigator Michelle Escobar! In this episode, Michelle is joined by Eric Friedman, the Director of Montgomery County’s Office of Consumer Protection. Together, they discuss a variety of topics including OCP’s history, changes in the consumer landscape, emerging issues, and much more. For additional information and resources, visit OCP’s website at www.montgomerycountymd.gov/ocp.

Have a question or suggestion for a future episode? Send an email to consumerconnection@montgomerycountymd.gov.

Welcome to Consumer Connection, your ultimate guide to navigating the world of consumer rights and protections. Hosted by Michelle Escobar, an Investigator from the Montgomery County Office of Consumer Protection, this podcast is your go-to source for staying informed and empowered in today's consumer landscape.

Join Michelle as she unpacks essential topics such as avoiding scams, mastering informed purchasing decisions, and understanding your rights as a consumer. Each episode features insightful conversations with experts, delivering practical advice and tips that are applicable whether you're in Montgomery County, Maryland, or anywhere else in the world.

Stay ahead of the curve and safeguard your interests with Consumer Connection. Subscribe now and get ready for our first full episode dropping soon!