『Customer Experience Patterns Podcast』のカバーアート

Customer Experience Patterns Podcast

Customer Experience Patterns Podcast

著者： Sam Stern
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Every 2 weeks, customer experience expert Sam Stern will explain a customer experience pattern that underpins some of the World's best customer experiences. Patterns are models or designs dervied from real-world examples that have been proven to work.


The episodes will include detailed descriptions of the Pattern, data and evidence to supports its importance, and instructions to follow the pattern yourself to create great customer experiences.


Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.

Hosted on Acast. See acast.com/privacy for more information.

Sam Stern マネジメント マネジメント・リーダーシップ マーケティング マーケティング・セールス 経済学
エピソード
  • Stop Treating Empathy & Emotional Intelligence Like Tactics

    Stop Treating Empathy & Emotional Intelligence Like Tactics
    2025/05/15
    Connect with Michael Mattson on LinkedInAnd then Michael was so kind (and organized!) to share links to so many studies:Companies that implement EI initiatives see a 63% reduction in employee turnover (Apollo Technical).Teams with emotionally intelligent leadership see up to 37% increase in performance (Psico-Smart).According to a global study by Six Seconds, orgs that prioritize emotional intelligence are 22 times more likely to be high-performing.Sales teams under emotionally intelligent leaders see a 13% increase in sales (Zoe Talent Solutions).CEOs with high EQ lead companies with 5% higher profitability on average (Zoe Talent Solutions).Emotionally intelligent organizations report stronger customer loyalty, advocacy, and CX scores (Niagara Institute).Emotional intelligence interventions boost employee satisfaction, productivity, and long-term retention (Apollo Technical).Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics.Subscribe to my newsletter, Customer Experience Patterns - I publish a new edition with each episode of the podcast.My LinkedIn Learning courses: Customer Experience: 6 Essential Foundations For Lasting Loyalty, How To Create Great Customer Experiences & Build A Customer-Centric Culture. In-depth video series that teach you how to create great experiences, and build customer-centric cultuers.Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music. Hosted on Acast. See acast.com/privacy for more information.
    続きを読む 一部表示
    36 分
  • Preparing For Unexpected Disruption To Your Customer Experience

    Preparing For Unexpected Disruption To Your Customer Experience
    2025/05/08

    Head to samsterncx.com/academy to enroll in Zanna Van Der Aa's Accelerate In Experience Academy. Use my link to get an exclusive offer from Zanna - a 1:1 coaching call with her!


    Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics.


    Subscribe to my newsletter, Customer Experience Patterns - I publish a new edition with each episode of the podcast.


    My LinkedIn Learning courses: Customer Experience: 6 Essential Foundations For Lasting Loyalty, How To Create Great Customer Experiences & Build A Customer-Centric Culture. In-depth video series that teach you how to create great experiences, and build customer-centric cultuers.


    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.

    Hosted on Acast. See acast.com/privacy for more information.
    続きを読む 一部表示
    9 分
  • Integrate AI Into CX The Right Way

    Integrate AI Into CX The Right Way
    2025/05/01

    Find David on LinkedIn


    Head to samsterncx.com/academy to enroll in Zanna Van Der Aa's Accelerate In Experience Academy. Use my link to get an exclusive offer from Zanna - a 1:1 coaching call with her!


    Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics.


    Subscribe to my newsletter, Customer Experience Patterns - I publish a new edition with each episode of the podcast.


    My LinkedIn Learning courses: Customer Experience: 6 Essential Foundations For Lasting Loyalty, How To Create Great Customer Experiences & Build A Customer-Centric Culture. In-depth video series that teach you how to create great experiences, and build customer-centric cultuers.


    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.

    Hosted on Acast. See acast.com/privacy for more information.
    続きを読む 一部表示
    30 分

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