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あらすじ・解説
Day 15: Trigger Risk Notifications
Tired of reactive customer success? Day 15 explores how to proactively identify and address customer risks in real-time. This episode focuses on setting up effective trigger risk notifications using Oggam.ai, a tool that helps you stay ahead of potential issues and prevent churn.
Forget generic alerts! This episode explores crafting highly specific notifications that immediately alert you to red flags in customer conversations, such as budget concerns or dissatisfaction.
Learn to build an action plan. We'll cover creating a playbook to guide your response when a trigger is activated. This includes:
- Identifying the right point of contact for follow-up.
- Determining the best communication strategy.
- Crafting personalised emails to address the specific concern raised.
The goal: Equip you with the tools and strategies to move from reactive firefighting to proactive customer care!
This episode was brought to you by Oggam.ai. To get access to prompts and techniques discussed during this podcast, head over to 50 days of jobs to be done: CSM edition.