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Eggs 384: Cultivating a High-Touch Customer Experience with Alex Levin
- 2024/10/17
- 再生時間: 52 分
- ポッドキャスト
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サマリー
あらすじ・解説
Summary
In this conversation, Alex Levin, co-founder and CEO of Regal, discusses his journey from working in technology companies to founding Regal, a company focused on transforming contact centers into high-touch customer engagement platforms. He shares insights on the evolution of contact centers, the importance of understanding customer needs, and the challenges faced by small businesses. Alex also delves into the entrepreneurial journey, including the fundraising process, execution versus ideation, and lessons learned from building Regal. He emphasizes the significance of having the right motivations, understanding customer segments, and the need for effective marketing strategies.
Takeaways
- Every company in the future would be a technology company.
- The winning model wasn't self-serve only, it was self-serve plus that personal touch.
- You shouldn't be relegated to sort of the low touch deflection model.
- You have to really believe that this thing has to exist.
- You need to be very honest with yourself about where you're strong, where you're weak.
- Fundraising is specifically raising money for venture capitalists.
- You want to find the people who already believe in your thesis.
- You have to ask yourself, what is the riskiest thing that I'm trying to prove?
- You should really think about if you're gonna be the B, what kind of sale do you want?
- You should stop taking the wrong customer.
Chapters
00:00 Introduction to Alex Levin and Regal
03:23 The Evolution of Contact Centers
06:11 Understanding Customer Engagement
09:08 Building Regal: The Journey Begins
11:42 Transitioning from Employee to Entrepreneur
17:54 The Importance of Belief in Your Business
21:48 Networking and Its Double-Edged Sword
24:52 The Early Days of Regal and MVP Development
25:24 The Journey to Validation
28:54 Understanding Fundraising Dynamics
34:24 Navigating the Post-Fundraising Landscape
37:28 Execution: From Ideation to Reality
45:53 Lessons Learned and Future Directions
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Credits:
Hosted by Michael Smith and Ryan Roghaar
Produced by Ryan Roghaar
Theme music: "Perfect Day" by OPM
The Carton:
https://medium.com/the-carton-by-eggs
Feature with Zack Chmeis of Straight Method up now! https://medium.com/the-carton-by-eggs/zack-chmeis-35dae817ac28
The Eggs Podcast Spotify playlist:
bit.ly/eggstunes
The Plugs:
The Show
eggscast.com
@eggshow on twitter and instagram
On iTunes: itun.es/i6dX3pC
On Stitcher: bit.ly/eggs_on_stitcher
Also available on Google Play Music!
Mike "DJ Ontic" shows and info
djontic.com
@djontic on twitter
Ryan Roghaar
http://rogha.ar