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Ever wondered how to elevate your business performance using Key Performance Indicators (KPIs)? In this episode of the Veronica Edwards Show, we promise you will uncover the secrets to setting and measuring KPIs effectively across various business areas, from finance and HR to marketing and sales. Joined by Ms. Sullivan, COO of Cassie Electric, we'll reveal the essential role of an operational handbook in establishing these crucial metrics. From punctuality and uniform compliance to achieving strategic goals, you'll gain insight into how KPIs can transform everyday operations and drive success.

Our conversation takes a practical turn as we discuss real-world examples from Cassie Electric, showing you how to develop KPIs that hold both employees and management accountable. Learn about the challenges of enforcing uniform standards and discover best practices for creating simple, aligned, and impactful KPIs. We also delve into the importance of quarterly reviews and investing in employees' growth to enhance retention and overall company success. Plus, don't miss our special segment on small business operations in the electrical services sector, emphasizing the significance of a strong online presence. Join us for an episode packed with actionable insights and expert advice!

Links: https://cassyelectric.com/
FB & Twitter: Cassy Electric
IG: CassyElectric

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