In the latest EPIC podcast Jacqueline's guest is Lucy Newcombe. Lucy discusses her career journey and key insights into problem-solving and communication. Lucy, who has a background in journalism, PR, marketing, and corporate communications, currently holds the role of Chief People and ESD Officer at Computershare.
Throughout the conversation, Lucy highlights the gradual realization of her own problem-solving skills, particularly during a pivotal moment early in her career in Australia. Tasked with a complex challenge by the Chief Legal Officer, she learned to deconstruct problems into manageable parts, a skill she traces back to overcoming imposter syndrome and a curious nature developed from childhood.

Lucy and Jacqueline discuss the importance of asking questions, a principle Lucy adheres to regardless of the setting, including board meetings and executive discussions. This approach not only clarifies understanding but also empowers others to engage more actively. They reference a significant moment when the global CEO openly admitted to not understanding a CFO’s presentation, which validated Lucy’s own uncertainties and underscored the importance of clear communication.

A recurring theme in the discussion is the empowerment derived from simplicity and the courage to inquire. Lucy emphasizes how these principles have enabled her to navigate her career transition from PR to leading HR functions, including handling complex payroll systems. By breaking down information into simpler components, she feels confident tackling unfamiliar challenges and encourages others to adopt a similar approach.

Lucy’s closing thought, inspired by a quote from Gandalf in J.R.R. Tolkien’s writings, encapsulates her philosophy: we must decide how to use our time wisely, choosing either to complicate or simplify our approach to challenges to maximize our impact and effectiveness. This perspective not only guides her professional actions but also serves as a personal mantra, reminding her to pursue clarity and purpose daily.
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