• Ep 43 - What is NPS, and how can your company use it?

  • 2021/05/20
  • 再生時間: 22 分
  • ポッドキャスト

Ep 43 - What is NPS, and how can your company use it?

  • サマリー

  • Do you know how likely your customer base is to refer your business to their peers? In this episode, Frank and Joe break down the net promoter score (NPS) function and why it's an insightful metric for your entire organization. Walkthrough how you calculate your NPS, who should be tracking the metric, along with what actions you can take with each group. Also, get answers to questions like, how often should you gather NPS scores? Or, what size should your organization be before you start utilizing NPS?

    Podcast Brought to you by - Digitopia

    続きを読む 一部表示

あらすじ・解説

Do you know how likely your customer base is to refer your business to their peers? In this episode, Frank and Joe break down the net promoter score (NPS) function and why it's an insightful metric for your entire organization. Walkthrough how you calculate your NPS, who should be tracking the metric, along with what actions you can take with each group. Also, get answers to questions like, how often should you gather NPS scores? Or, what size should your organization be before you start utilizing NPS?

Podcast Brought to you by - Digitopia

Ep 43 - What is NPS, and how can your company use it?に寄せられたリスナーの声

カスタマーレビュー:以下のタブを選択することで、他のサイトのレビューをご覧になれます。