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サマリー
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あらすじ・解説
In this week’s episode of the LD Aviation Podcast, we are honored to host Andy Balser, the newly appointed Vice President of Supplier Relations at Air Partner. With over 20 years of experience in the aviation industry, Andy’s career is marked by his dedication to enhancing customer service and fostering strong supplier relationships. His journey, which began at NetJets and evolved through significant roles at Nexus Flight Operations Services, Hawker Beechcraft Corporation, and Jet Edge International, showcases his expertise in customer experience and operations. Andy’s educational background at the Center for Aviation Studies at Ohio State University, where he specialized in business administration and aviation management, has been pivotal in shaping his career. His leadership and vision have consistently driven growth and exceptional client experiences in the B2B market. In our conversation, Andy discusses his motivations for joining Air Partner and his primary goals in his new role. He elaborates on how Air Partner differentiates between supplier relationships and customer service and shares his perspective on the evolving nature of supplier relations, which have shifted from transactional to relationship-focused. Andy also provides valuable insights into the challenges and opportunities facing the business aviation industry and offers a glimpse into the future trends he foresees, particularly in supplier relations and customer service. Andy shares his strategies for ensuring exceptional customer experiences at Air Partner and discusses how he leverages analytics and tools to enhance supplier and operator usage, ultimately improving customer satisfaction. He offers advice for those looking to start or advance their careers in aviation management and reflects on the key lessons he has learned throughout his impressive career. As Air Partner continues to grow and expand its services, Andy envisions a future where the company remains a leader in the aviation services industry, driven by strong supplier relationships and a commitment to excellence in customer service. Sincerely, Lindsay Learn more about your ad choices. Visit megaphone.fm/adchoices