What would your dispatch center say about you if its walls could talk? In this episode, we dive deep into the impact of our words, our presence, and the culture we help create. From offhand comments to missed moments of support, we explore how small things shape morale, retention, and each other. Whether you're a frontline dispatcher, a trainer, or a supervisor, this one’s for you. Because leadership isn’t a title, it’s a tone.

Plus: a shoutout to LineNineMedia.com, Quick Keys takeaways, and a reminder that sometimes, just showing up is enough.

Do you think that 911 automatically knows where you are when you call? Think again. This episode breaks down some of the myths about location tracking, why your phone isn't as helpful as you think and what can happen behind the scenes when you dial for help. Spoiler Alert: We still need you to tell us where you are, because we're not Google and we're definitely not psychic.

Some calls don't leave your mind when the shift ends. This episode dives into the emotional weight we can carry, the mental health toll that no one talks about, and the moments that stay long after the headset comes off. If you've ever wondered what it really costs to be the calm voice on the other end of the line, this episode is for you.

Show Notes: I realized I mispronounced "Chatham" County, multiple times. It was close enough where I did not want to re-record the entire segment.

Enjoy.