“We’ve been hurt, we’ve been disappointed, we’ve felt somewhat misled.” Feelings of distrust have damaged the relationship between consumers and food companies. According to Linda Eatherton, it’s time to “pull back the curtain.”

Linda Eatherton is the Managing Director of global marketing communication and consultancy firm Ketchum. She thinks a lot about how companies can earn trust – and permission – from their customers.

A “social license to operate” has become increasingly important for running a business in the 21st century. But this isn’t a license that can be bought or reached with good PR alone, Eatherton explains. “It’s a concept that’s old and yet new again. In many cases, it’s a very simple idea: the trust between parties and partners to do business and to trade.”

Across the food and agricultural sectors, that trust has eroded, leaving the general public suspicious about where their food comes from. So what can companies do to earn a social license? Transparency is key, says Eatherton, even when there is still work to be done. Admitting you’ve made a mistake or that you are still improving earns businesses more credibility than keeping the doors shut.

In this episode of Food Forward Eatherton explains what’s at the root of consumer distrust and how food and agriculture companies can rebuild their reputations and strengthen their relationships with their customers.

The start-ups who pitch at FoodBytes! are driving some of the key developments in food and agriculture today. Nina Meijers, Start-up Relationship Manager at Rabobank, explains how supporting these companies fuels innovation across the food chain.

FoodBytes! is best known as a pitch competition. But according to Meijers, that’s really only the beginning of the story. “The real lasting value for all participants – start-ups, corporate clients, and investors – is this continuous community and network.”

Since launching in San Francisco in 2015, FoodBytes! has received over 2,000 applications and boasts a community of 265 alumni – and counting. And then there’s the network of large corporates and investors who have come on board to mentor and collaborate with start-ups.

“Over the last four years large corporates lost 18 billion dollars in market share to emerging companies who are able to more nimbly adapt to changing consumer demands,” Meijers explains. “Corporates are increasingly looking for ways to engage in a meaningful way – ways to collaborate with these leading edge innovators to help them evolve their businesses. That’s the nexus where FoodBytes! sits.”

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Upcoming FoodBytes! events:

Chicago | September 19, 2019
London | November 7, 2019

Visit: www.foodbytesworld.com

45 years. 22 countries. 350 cooperatives. 4 million farmers. These are easy numbers to share, admits Pim Mol, Director of Rabo Foundation. But they don’t tell the whole story of how a corporate foundation is empowering farmers to become self-reliant. A resilient global food system starts with the smallholder farmers who grow a staggering percentage of the world’s food. “Rabo Foundation focuses on the economic, social, and ecological impact,” says Mol. “It’s easy to state the big numbers, but what is happening with the smallholder farmers?”