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サマリー
あらすじ・解説
In this episode of Let’s Talk Service, Eve considers the importance of forging bonds with the people we work with, specifically with cleaning staff, and the impact this can have on the work provided, and future relationships.
Eve ponders the effects of making staff feel valued, and how this might alter their output and the quality of their work. She also delves into the importance of setting out requirements before a job begins.
Just how important is it to do your research before working with a cleaning company? And how do differing standards influence decisions? All this and more on this episode of Let’s Talk Service.
In this episode, we discuss:
[0:55] - The example of cleaning
[2:52] - The importance of doing your homework
[5:55] - Being clear with your requirements
[6:54] - Who supplies what in this partnership?
[8:24] - Pricing
[10:00] - Feedback is from both sides