Gratitude is not just a warm fuzzy feeling—it's a powerful leadership strength, especially in the hospitality industry. Join us as we chat with Brian Proctor, the insightful founder of Leeds Hospitality Group and host of the podcast Tuesday's Thanks. Brian shares his journey of transforming gratitude from a perceived weakness into a formidable leadership tool that enhances profitability, customer satisfaction, and employee engagement. He unveils his personal strategies for making gratitude an everyday practice through digital tools and reminders, proving that even in a fast-paced environment, there's always room for appreciation.

The hospitality industry thrives on diverse leadership experiences, and we spotlight the fascinating career trajectories that shape it. Brian and I reflect on leaders like John Murray, CEO of Sinesta, whose transition from accounting to hotel management emphasizes the value of varied perspectives. We exchange stories about evolving leadership skills, from managing small teams to navigating the complexities of hotel operations. The conversation also touches on the early challenges of remote work, underscoring the timeless importance of hiring well, setting clear objectives, and empowering teams with autonomy.

Gratitude in the workplace isn't just about feeling good—it's a catalyst for success. Through the lens of the Tuesday Thanks podcast and keynotes, Brian discusses how gratitude-driven environments reduce turnover, spark innovation, and foster operational continuity. He shares compelling research on the economic advantages of gratitude, along with personal anecdotes that highlight its impact on career growth. Discover how recognizing potential in others leads to transformative career opportunities, as seen in Brian's own unexpected promotion at Starwood Hotels. This episode is a testament to gratitude's universal applicability, enhancing leadership and nurturing a culture of appreciation across all industries.