"We need to ask the hard questions." - Ben Baker

Think your business is all about strategy and tech? Think again! Ben and Syya get real about the true game-changer in business: people, and the tough questions we avoid asking them.

From dodging conflict to dancing around difficult conversations, this episode is your no-fluff guide to leading with empathy, owning accountability, and sparking honest dialogue that fuels growth, not gossip. If you've ever felt like you're tiptoeing through team dynamics or avoiding a much-needed "we need to talk"... this one's for you.

🎯 Topics that’ll hit home to #GnawOnThis:

• Why people are your X factor, not your problem
• The power of asking uncomfortable questions (yes, even that one)
• How to handle conflict without crushing morale
• Emotional intelligence in leadership (it’s not just a buzzword)
• Why honest feedback is your brand’s best defense
• And why not everyone will be happy—and that’s totally okay

This episode is packed with insights, laughs, and leadership truths that might sting a little, but will strengthen your team and your brand a whole lot.

💬 Ready to stop sugarcoating and start leading with guts and grace?

👇 Hit play. Then hit your team with a few good questions.

#LeadershipTruths #BusinessCulture #EmployeeEngagement #EmotionalIntelligence #CourageousConversations #BenAndSyya #GnawOnThis #ToughTalks #PeopleFirstLeadership

Most people are only scratching the surface of their technology—using just 10% of what they’ve got. In this thought-provoking episode, Ben and Sia dive deep into why your tech stack might be failing you, not because it’s bad tech—but because it’s underused, overcomplicated, or misaligned with real human needs.

From the everyday neglect of tools like Excel to the rising promise of AI-driven learning, this conversation uncovers the surprising truths about software design, user experience, and digital curiosity in the workplace. Are those fancy features you’re paying for just bells and whistles? Is your business stuck in the comfort zone of outdated tools?

If you're a leader, founder, or just someone who wants to get more out of the tech you already have—this episode is your wake-up call.

🧠 Key takeaways:

✅ 90% of users only tap 10% of their tech stack

✅ User experience trumps fancy features

✅ AI can accelerate learning and usage

✅ Your software should adapt to you—not the other way around

✅ It’s time to get curious, audit your tools, and make your tech stack work harder (and smarter)

🔔 Hit play to rethink the role of tech in your business—and start unlocking the other 90% today.

#TechnologyInBusiness #AIandUX #DigitalTransformation #TechStackAudit #WorkSmarter #BusinessTechTips #GnawOnThis

"We have to scale." ~ Ben Baker

Ben and Syya dive deep into one of the most pressing questions in modern business: Can you automate without losing authenticity? 🤖❤️

Discover why people—not just processes—are the true X factor in business success. From AI-driven customer service to the danger of turning your brand into a faceless machine, this conversation unpacks how to scale without sacrificing soul.

#GnawOnThis:

✅ Are you really caring for your clients—or just saying you are?

✅ Is your automation actually hurting your customer experience?

✅ How can you use AI thoughtfully to boost retention and satisfaction?

Calling All: Startup founder, service provider, or marketing pro, this episode delivers bite-sized wisdom on building tech-enabled, human-centered businesses that stand out in a crowded marketplace.

👉 Listen now to learn how to strike the perfect balance between efficiency and empathy.

#CustomerExperience #BusinessAutomation #AIinBusiness #HumanTouch #CXStrategy #SmallBusinessTips #EntrepreneurPodcast #CustomerRetention #BusinessBites