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Growth for the sake of growth is the ideology of the cancer cell.

For a chauffeured transportation company, it should be growth for the sake of profit.

In this episode, Ken and James dive deep into the economic framework of ground transportation businesses and breaking down the “profit equation” into its component parts. Drawing from the analysis of 250 companies, Ken shares insights that differentiate thriving businesses from those merely surviving.

Key takeaways from this episode:

• Maintaining a profit equation is critical, with operational costs ideally no more than 55% of total revenue.
• Understanding the importance of balancing the owner’s salary with annual distributions to ensure financial health.
• Diversification in services and fleet to maintain higher gross margins and reduce operational risks.
• The significance of pricing strategy based on actual costs rather than competing with lower-priced models.
• The need for consistent W-2 income for securing loans and retirement planning, aligning with IRS recommendations.

Take the next step and apply these insights to your business. Enroll in the Driving Financial Success program today: https://www.drivingtransactions.com/financialsuccess

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It’s no longer air vs ground transportation. It’s all one experience from the minute the passenger steps out their door to the minute they arrive back.

In this episode, Ken and James sit down with Susan Lichtenstein, VP of Sales at HQ, to shine a light on trends and technology in the corporate travel industry. In this episode, you’ll learn:

• How technology can help operators modernize their business, allowing for real-time vehicle tracking, automated expense management, and enhanced safety measures.
• Why operators must think of the entire passenger experience
• What to expect from self-driving cars, robotic transportation systems, and the continued growth in electric vehicles and micro-mobility solutions.
• Why the industry needs more women and diversity in leadership roles to foster innovation and improve customer experience.

Connect with Susan on LinkedIn: https://www.linkedin.com/in/susanlichtenstein/
Visit the HQ website: https://hqtravel.com/

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A majority of corporate travelers believe customer service in the industry has drastically declined.

In this episode, Ken and James explore the importance of maintaining and elevating luxury service in the chauffeured transportation industry. They share insights on the importance of punctuality, presentation, and customer service excellence, highlighting real-world experiences and industry standards. In this episode, you'll learn:

• Why customers won't remember what you did, but rather how you made them feel.
• Examples of good and bad service in the chauffeured transportation industry.
• The three layers in the "pyramid of success" used in PAX Training's program.
• Why it's important to anticipating customer needs
• Why maintaining high standards post-pandemic is so challenging for operators.
• And much, much more...