Welcome to the CanadianSME Small Business Podcast, hosted by Maheen, where we explore the strategies and technologies that empower businesses to achieve sustainable growth. In today’s episode, we focus on key areas such as scaling operations, continuous learning, and leveraging customer experience as a driver of success.

Recent trends emphasize the importance of adaptability, a commitment to ongoing development, and customer-centric strategies in today’s competitive market. This episode will provide valuable insights for businesses of all sizes looking to thrive and expand.

Our guest today is Keith Murray, CEO of boostCX, a seasoned leader with extensive expertise in customer experience management and driving business growth. Keith shares his experience and strategies on how businesses can achieve lasting success.

Key Highlights:

1. Growth and Scaling: Key strategies for sustainable business growth and effective scaling, plus common pitfalls to avoid.

2. Continuous Learning as a Competitive Advantage: How to foster a culture of continuous learning and why ongoing employee development is crucial in today’s rapidly changing market.

3. Customer Experience as a Growth Lever: Key strategies for improving customer satisfaction, loyalty, and retention to drive business growth.

4. Digital Risk Inc.: Insights into Keith’s side venture, Digital Risk Inc., and how it connects to customer experience and business strategy.

5. AI-Powered Insights Module: How the new AI-powered Insights module from boostCX helps businesses uncover actionable insights from verbatim feedback data.

Special Thanks to Our Partners:

• RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.html
• UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA
• Google: https://www.google.ca/

For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!

Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.