In this episode we talk with Christopher Farnath, founder of Service Instinct, about trends and challenges in tech leadership and customer success. Christopher emphasizes the importance of being adaptable in methodologies while maintaining focus on goals. He discusses post-COVID remote work dynamics, the role of AI, and improving employee engagement. Christopher also highlights the significance of hiring the right talent through his hiring strategies presented in his book, 'Champion Hires.' The conversation extends to customer experience excellence, discussed in his upcoming book 'Raising the Floor, Not the Ceiling,' and the impact of maintaining robust operational processes. Christopher shares practical experiences from his career, underscoring the necessity of emotional intelligence and value-driven service in tech leadership.

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Find Out More And Connect With Our Special Christopher Farnath

Website

www.serviceinstinct.com

LinkedIn

www.linkedin.com/in/chrisfarnath

Book

www.raisethefloorbook.com

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About "Leading The Way":

"Leading The Way" provides leaders with the latest neuroscience-backed insights and practical strategies to enhance team performance and leadership effectiveness. Our mission is to empower you to lead with confidence and achieve outstanding results. Leading the Way is content by Avid Intent LLC. All rights reserved.

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Disclaimer:

The information provided in this video is for educational purposes only and should not be considered as professional advice. Always consult with a qualified professional for specific guidance.

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Contact Us:

For inquiries, collaborations, or guest appearances, please email us at chris@avidintent.com

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Thank you for watching and being a part of our journey to lead the way in leadership excellence!

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Music

Original music created by the incredibly talented Ken Hughes for the Leading the Way Podcast and Avid Intent LLC. All rights reserved.

Be sure to check him out at: https://metro6.bandcamp.com