This podcast episode discusses important considerations for clients when engaging with business process outsourcing (BPO) services like Outposter. Key topics covered include data security protocols, IT infrastructure management, legal employment status of staff, and the benefits of offering full-time employment. The founder of Outposter, Ben Pullen, emphasises the importance of thoroughly vetting potential BPO providers on these aspects to ensure a secure and productive working relationship. He also highlights Outposter's approach to hiring staff across the Philippines as full-time employees with comprehensive benefits, rather than contractors, to attract top talent.

This podcast episode features an interview with Vince Dickson, the founder and director of ZigZag Global, a company that provides offshore staffing solutions in the Philippines.

Vince discusses the origins of ZigZag Global, starting as the back-end of his advertising agency in Australia and eventually expanding to establish a presence in Manila.

He highlights the company's state-of-the-art office facilities in Manila, designed to provide a comfortable and conducive work environment for their staff.

Vince emphasises the strong talent pool and proficiency in English among Filipinos, making the Philippines an ideal destination for outsourcing and offshoring services.

He also shares insights into the cultural similarities between Australia and the Philippines, which contribute to successful business relationships. Throughout the interview, Vince provides advice for businesses considering hiring offshore staff, emphasising the importance of starting small, providing proper training and growth opportunities, and establishing a strong partnership with the offshore team.

He also discusses the complementary relationship between ZigZag Global and Outposter, a company founded by Ben Pullen, who is also a shareholder in ZigZag Global.

This is a podcast interview with Jason Venu, the founder and CEO of Coversure, an insurance brokerage based in New Zealand.

Jason discusses the history and background of Coversure, which was founded 5 years ago after he left his previous job at another insurance brokerage. Coversure services personal and business clients across various industries like construction, healthcare, and agriculture. They have a specialty in providing insurance for migrant workers coming to New Zealand from countries like South Africa, Fiji, Samoa, Australia, and the Philippines.

To support their growth, Coversure established an office in the Philippines around 1.5 years ago to hire remote staff. Jason emphasises the importance of integrating the Philippine team with the New Zealand team, treating them equally, and being present in the Philippines for 4-5 months per year.

The roles of the Philippine team have expanded from administrative support to quality assurance, graphic design, client retention, and pastoral care. Jason also discusses his relationship with Outposter and Ben Pullen, who has provided valuable guidance and insights into working with a remote team in the Philippines.