Hospitality Training: Bringing Out The Best In Our Guests Brings Out The Best In Ourselves
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Hospitality Training: Bringing Out The Best In Our Guests Brings Out The Best In Ourselves
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Most guests don’t start their travel day with the intention to complain, whine, and create conflict. However, when their lofty expectations for the perfect vacation or business trip meet with the reality of today’s stressful travel experiences, we often encounter the worst side of the nicest personalities. There are two choices: be reactive and treat others the way they are treating you, or flip their vibe. This webcast covers:
• How bringing out the best in others makes work more rewarding and fun.
• Hospitality starts in the “heart of the house.”
• Creating positive first impressions that set the tone for guest experiences.
• Nurturing empathy by better understanding guests’ travel intentions.
• Powering up your positivity.
• You gotta be here 40 hours a week anyway; why not make the best of it?
This episode originally aired on June 12, 2023. To register for future webcasts, visit www.KTNwebcast.com