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How 2 CX Leaders Found Their Way To Customer-Facing Roles

How 2 CX Leaders Found Their Way To Customer-Facing Roles

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The greatest irony is that CX teams who are responsible for customer experience don't actually deliver customer experiences themselves. Except Beth and Scott do. And in this episode, we hear their stories from the front lines!


Beth Karawan on LinkedIn - be sure to subscribe to her newsletter - Donut Friday


Scott Gilbey on LinkedIn

Scott's article in Entreprenuer magazine on his experience


Connect with Sam on LinkedIn


Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.

Hosted on Acast. See acast.com/privacy for more information.

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