Revising reviews is a great hack to help unhappy customers revise their bad reviews in just one click.

Jason:
Hey everybody — welcome back to The Feedback Hack. I’m Jason.

Paul:
And I’m Paul. And today we’re talking about one of the smartest — and honestly easiest — moves a business can make: helping unhappy customers revise their bad reviews in just one click.

Jason:
Yeah — this is like review judo. Somebody leaves you a rough one-star review after a bad experience… but then you fix the problem, right? The only missing piece is — how do you get them to update that review?

Paul:
Exactly. Most people don’t even think to go back and edit a review — even if their experience totally turned around.

Jason:
Right. But now, businesses can send a direct link that opens their original review, ready to update — no hunting around, no friction.

Paul:
It’s like saying, “Hey, we really appreciate you giving us a chance to make it right. If you’d like to update your review, here’s a quick link — totally up to you.”

Jason:
It feels personal. It feels respectful. And most importantly — it makes it easy.

Paul:
And here’s the hack — platforms like Google love updated reviews. They get a little ranking boost. So not only are you earning back trust — you’re helping your online visibility.

Jason:
Yeah — this isn’t about gaming the system it’s just about Revising Reviews. It’s about closing the loop. Fix the issue, follow up with care, and give people a friction-free way to tell the rest of the story.

Paul:
Exactly. That’s the Feedback Hack.

Where we’re going to turn the tables on negative feedback and show it who’s boss!

Paul:
Welcome to another Feedback Hack, where we’re going to turn the tables on negative feedback and show it who’s boss!

Paul:
I’m Paul

Jason:
And I’m Jason

Paul:
So, let’s dive into the world of negative feedback and learn how to turn it into a positive experience for both you and your customer.

Paul:
Hey, Jason, I know you’re all about the response when it comes to negative feedback. Can you give us some insight on how to handle it?

Jason:
Absolutely, First and foremost, don’t take it personally. It’s just feedback, and it’s an opportunity to learn and grow. It’s like getting a free consultation from your customer!

Paul:
Love it! It’s definitely hard not to take things personally, but you have to. It’s like a superpower!

Jason:
Exactly, And what’s your go-to hack for handling a bad review?

Paul:
Well, you need a response strategy. There’s a lot of emotion tied to negative feedback, so if you have a strategy, you’re already ahead of the game. You just execute that strategy and let the magic happen!

Paul:
And Jason, what are the three key items that should be included in every strategy?

Jason:
Respond quickly, respond politely, and make sure your response is unique to the feedback provided. It’s like a three-step dance, and you’ve got to nail it!

Paul:
All great hacks, and this can all be made super easy if you use a reputation management tool or platform. There are so many available, and I feel they’re so important in executing your strategy successfully.

Jason: 150%
They work 24/7, and with AI now, they offer crazy insane personalization. Comment below and we would be glad to provide some of our favorite Reputation and Customer Experience solutions.

Paul:
Well, there you have it, folks. Some amazing hacks related to handling negative feedback the right way.

Jason:
Thanks for joining Responding To Negative Feedback, and stay tuned for our next hack!