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Is the Emergency Department the most critical environment for listening? We say yes and discuss this question, and others, with an expert. Sandy, the Director of Outpatient Services, a Registered Nurse, and a 37-year career ED professional, explains why. The answers may be surprising to some (including this co-host), but the skill of listening in the ED goes beyond staff to staff clinical jargon, and goes right to the core necessity of human communication and emotion.

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We need audio clips from you! We are planning an episode on gratitude and need your help. Your clip may end up in our episode! Please send us the following by the end of the day Monday the 18th. Follow the directions below:

- Record an audio clip on who or what you are grateful or thankful for.

- No more than 30 seconds.

- Make sure you use first names only (we will remove last names for you).

- Tell us where you are sending the message from.

- Send it to imlistening@duck.com

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I’m listening is a podcast about the importance and skill of listening… but what if you don’t want to? From avoidance to exhaustion to being uncomfortable to debate, sometimes we just don’t want to listen. Is that ok? Yes, yes it is. And we ask that you tell that to the other person nicely and with respect. You can also fill your listening bucket prior to that conversation. Don’t worry, we have some tips on how to do that. And it should have been the run play.