• Innovating Blaze Pizza: Tech Transformations and Guest Experience

  • 2024/11/04
  • 再生時間: 37 分
  • ポッドキャスト

Innovating Blaze Pizza: Tech Transformations and Guest Experience

  • サマリー

  • In this insightful episode of the Restaurant Technology Guys podcast, host Jeremy Julian chats with Chris Demery, CTO of Blaze Pizza, about the technological advancements at Blaze Pizza, particularly post-COVID-19. Chris highlights the pivotal role of user-friendly technology in enhancing both on-premise and off-premise dining experiences. The discussion covers the seamless implementation of the Qu POS system across more than 270 locations, the importance of open APIs, and the challenges and solutions related to managing digital and in-store orders. Further, the episode explores how predictive analytics, data optimization, and customer data platforms are key to improving operational efficiency and guest satisfaction. Listeners will gain practical insights into adapting technology to meet evolving guest needs, maintaining balance between digital and on-site service, and the significance of industry-specific networking for staying ahead in technological innovations.

    00:00 Introduction to Today's Episode
    00:51 Meet Chris Demery: A Legend in Restaurant Technology
    01:27 Chris Demery's Career Journey
    02:43 Philosophy on Technology and Operations
    04:23 The Importance of Predictable Technology
    05:46 Challenges and Innovations at Blaze Pizza
    12:45 Adapting to Post-COVID Changes
    16:27 Sponsor Messages
    17:28 Understanding Blaze Pizza's Unique Model
    18:43 Innovative Changes in Restaurant Operations
    19:33 Speed of Service and Wait Time Metrics
    20:56 Challenges with Custom Orders
    24:16 Managing Digital and In-Person Orders
    27:32 Leveraging Data for Better Staffing
    29:11 Future Innovations and Guest Experience
    35:17 Staying Connected and Final Thoughts

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あらすじ・解説

In this insightful episode of the Restaurant Technology Guys podcast, host Jeremy Julian chats with Chris Demery, CTO of Blaze Pizza, about the technological advancements at Blaze Pizza, particularly post-COVID-19. Chris highlights the pivotal role of user-friendly technology in enhancing both on-premise and off-premise dining experiences. The discussion covers the seamless implementation of the Qu POS system across more than 270 locations, the importance of open APIs, and the challenges and solutions related to managing digital and in-store orders. Further, the episode explores how predictive analytics, data optimization, and customer data platforms are key to improving operational efficiency and guest satisfaction. Listeners will gain practical insights into adapting technology to meet evolving guest needs, maintaining balance between digital and on-site service, and the significance of industry-specific networking for staying ahead in technological innovations.

00:00 Introduction to Today's Episode
00:51 Meet Chris Demery: A Legend in Restaurant Technology
01:27 Chris Demery's Career Journey
02:43 Philosophy on Technology and Operations
04:23 The Importance of Predictable Technology
05:46 Challenges and Innovations at Blaze Pizza
12:45 Adapting to Post-COVID Changes
16:27 Sponsor Messages
17:28 Understanding Blaze Pizza's Unique Model
18:43 Innovative Changes in Restaurant Operations
19:33 Speed of Service and Wait Time Metrics
20:56 Challenges with Custom Orders
24:16 Managing Digital and In-Person Orders
27:32 Leveraging Data for Better Staffing
29:11 Future Innovations and Guest Experience
35:17 Staying Connected and Final Thoughts

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