Inside HPE’s Secret Weapon for Customer Success: Executive Interviews Explained!
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Inside HPE’s Secret Weapon for Customer Success: Executive Interviews Explained!
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What if your customer success strategy could directly boost revenue by 30%?
In this episode, Irit Eizips sits down with Susana Esteban, Global CX Leader at HPE, to reveal how their Executive Interview Program transformed customer conversations into a revenue-generating engine.
Click here to watch the interview on YouTube!
𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒
- How to structure CX interviews that uncover upsell opportunities
- Why emotional metrics matter as much as NPS
- The 3-pillar framework that ties VOC to revenue
𝐀𝐁𝐎𝐔𝐓 𝐎𝐔𝐑 𝐆𝐔𝐄𝐒𝐓
Meet Susana Esteban – a passionate Global Customer Experience Leader with decades of experience transforming client relationships into long-term value. Recognized as a thought leader by both industry experts and academic circles, Susana brings unmatched insight to every conversation. Based in Silicon Valley, she currently drives innovation in customer experience at Hewlett Packard Enterprise (HPE).
🔗 You may connect with Susana via LinkedIn
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