• Laser-focused on the customer experience

  • 2024/10/17
  • 再生時間： 23 分
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Laser-focused on the customer experience

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  • How do community banks balance the need for cutting-edge technology and the human touch? On the latest episode of the ABA Banking Journal Podcast — sponsored by Alkami — Pamela Montpelier of Ballston Spa National Bank talks about how a laser-like focus on customer experience can help drive growth. Among other topics, Montpelier discusses the use of AI-based tools to improve decision-making and help bank employees replace manual processes with time spent engaging clients. She also talks about her experience working with a variety of banks as a service provider executive, prior to which she was the youngest female bank CEO in Massachusetts.
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How do community banks balance the need for cutting-edge technology and the human touch? On the latest episode of the ABA Banking Journal Podcast — sponsored by Alkami — Pamela Montpelier of Ballston Spa National Bank talks about how a laser-like focus on customer experience can help drive growth. Among other topics, Montpelier discusses the use of AI-based tools to improve decision-making and help bank employees replace manual processes with time spent engaging clients. She also talks about her experience working with a variety of banks as a service provider executive, prior to which she was the youngest female bank CEO in Massachusetts.
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