Ever wonder why some brands have customers who are more loyal than a golden retriever? The secret ingredient is consistency! 

What does consistency mean, though?

It means practicing your plays. Could you imagine how messy the football field would be if teams didn’t practice? Now put that into the context of leadership and your team. 

To combat that today, we're diving into part 3 of customer experience addressing why 'Consistency is Key' in turning one-time buyers into lifelong fans and how you can dial up the C.H.A.R.M!

In this episode, I talk about: 

• McKinsey Customer Service Consistency
• C.H.A.R.M Methodology
• Analyzing and actioning the different channels our customers are coming from
• How people create the Brand Promise
• Why hospitality is not common sense
• Meeting customers where they are at

…And More!

Resources

Customer Service Excellence Training:
https://gettheinsideview.com/project/customer-service-excellence/ 

Customer Journey Mapping Training:
https://gettheinsideview.com/project/customer-journey-mapping/

Apply for the next cohort of the Leadership Experience Excellence (January 23rd & 30th, 2024): https://gettheinsideview.com/project/lxe/

FREE DOWNLOAD - 60 Days to Customer Experience Success!: https://22243350.hs-sites.com/free-guide-0

FREE DOWNLOAD - 20 Virtual Team Building Activity: https://gettheinsideview.com/team-building/  

DEI Training: https://gettheinsideview.com/project/diversity-inclusion/

Visit https://gettheinsideview.com/ for more information and keep designing delight!

Are you ready to design a dynamic team environment, engineer epic customer experiences and MAXIMIZE PROFITABILITY & BUSINESS GROWTH? If this sounds like you - Then I'd be delighted to chat! Click the link below to connect! 30 minute calls: https://calendly.com/crystaldcunha/30min

Fascination Workshop: https://gettheinsideview.com/project/fascination-workshop/

Subscribe on my YouTube Channel: https://www.youtube.com/@gettheinsidevu/videos 

Follow Me On Social 
Facebook: https://www.facebook.com/gettheinsidevu/ 
Instagram: https://www.instagram.com/gettheinsidevu/ 
LinkedIn: https://www.linkedin.com/in/crystald1/ 
Twitter: https://twitter.com/gettheINSIDEvu 
TikTok: https://www.tiktok.com/@crstld 

The Grove IG - @groveniagara
CAA IG - @caa_national
NYX Hotel London IG - @nyxhotellondon
Jaipur Hilton IG - @hiltonjaipur

Wouldn’t business relationships be easier if you had a GPS to navigate customer emotions?

Well, you can with Customer Journey Mapping, a tool I recommend that all businesses use to design customer touchpoints, guide through empathy mapping, and deliver an exceptional customer experience every time. 

In today’s episode, you’re going to learn what Customer Journey Mapping is, its benefits, and how it can be used.   

Finish this episode, AKA part 2, knowing how to visually see your customer's journey step-by-step and understand the state of their emotions, knowing how to unveil key moments of truth in the journey and leverage that in your value proposition, and recognizing what processes resonate with your customer most. 

In this episode, I talk about: 

• Understanding the journey the customer is going on
• What I mean when I say customer
• The “F” word 
• he biggest benefit according to research by Forrester
• Creating a persona based on your real clients

…And More!

Resources

Customer Journey Mapping Training:
https://gettheinsideview.com/project/customer-journey-mapping/

Apply for the Fascination Workshop (November 14th, 2023): https://gettheinsideview.com/project/fascination-workshop/

Apply for the next cohort of the Leadership Experience Excellence (January 23rd & 30th, 2024): https://gettheinsideview.com/project/lxe/

FREE DOWNLOAD - 60 Days to Customer Experience Success!: https://22243350.hs-sites.com/free-guide-0

FREE DOWNLOAD - 20 Virtual Team Building Activity: https://gettheinsideview.com/team-building/  

DEI Training: https://gettheinsideview.com/project/diversity-inclusion/

Visit https://gettheinsideview.com/ for more information and keep designing delight!

Are you ready to design a dynamic team environment, engineer epic customer experiences and MAXIMIZE PROFITABILITY & BUSINESS GROWTH? If this sounds like you - Then I'd be delighted to chat! Click the link below to connect! 30 minute calls: https://calendly.com/crystaldcunha/30min

Fascination Workshop: https://gettheinsideview.com/project/fascination-workshop/

Subscribe on my YouTube Channel: https://www.youtube.com/@gettheinsidevu/videos 

Follow Me On Social 
Facebook: https://www.facebook.com/gettheinsidevu/ 
Instagram: https://www.instagram.com/gettheinsidevu/ 
LinkedIn: https://www.linkedin.com/in/crystald1/ 
Twitter: https://twitter.com/gettheINSIDEvu 
TikTok: https://www.tiktok.com/@crstld 

How do you make a great first impression on a new customer and turn them into a lifetime loyal fan?

Customer Experience Design and Customer Loyalty within organizations are still not recognized as a team effort and business discipline. And some people still struggle with the difference between customer service and customer experience. 

That’s why this 3-part series is completely focused on enhancing customer experiences! You’ll learn the three P customer experience matrix, which is a signature approach of The Inside View, so you can make a fine experience a joyful and positively memorable one for your customer.   

Finish this episode, AKA part 1, knowing how to incorporate “Pure Joy,” “Ponderment/ Point of Pause,” and “Pivot” into your customer experience design, making every customer a raving fan and scoring high remarks in customer satisfaction every time.  

In this episode, I talk about: 

• Customer loyalty and how to create connection with customers
• The difference between customer service and customer experience
• Personalizing the customer experience
• Receiving feedback with an open mind to improve the experience
• Getting through those moments customers want to run

…And More!

Resources

FREE DOWNLOAD - 60 Days to Customer Experience Success!: https://22243350.hs-sites.com/free-guide-0

FREE DOWNLOAD - 20 Virtual Team Building Activity: https://gettheinsideview.com/team-building/  

Apply for the Fascination Workshop (November 14th, 2023): https://gettheinsideview.com/project/fascination-workshop/

Apply for the next cohort of the Leadership Experience Excellence (January 23rd & 30th, 2024): https://gettheinsideview.com/project/lxe/

DEI Training: https://gettheinsideview.com/project/diversity-inclusion/

Visit https://gettheinsideview.com/ for more information and keep designing delight!

Are you ready to design a dynamic team environment, engineer epic customer experiences and MAXIMIZE PROFITABILITY & BUSINESS GROWTH? If this sounds like you - Then I'd be delighted to chat! Click the link below to connect! 30 minute calls: https://calendly.com/crystaldcunha/30min

Fascination Workshop: https://gettheinsideview.com/project/fascination-workshop/

Subscribe on my YouTube Channel: https://www.youtube.com/@gettheinsidevu/videos 

Follow Me On Social 
Facebook: https://www.facebook.com/gettheinsidevu/ 
Instagram: https://www.instagram.com/gettheinsidevu/ 
LinkedIn: https://www.linkedin.com/in/crystald1/ 
Twitter: https://twitter.com/gettheINSIDEvu 
TikTok: https://www.tiktok.com/@crstld 

Have you ever wondered how the diversity of your team can be the secret weapon in your business?

You may hear “diversity, equity, & inclusion,” “equal opportunity employment,” and “workplace diversity” all the time. But it is more than just buzzwords! It isn’t a virtue signal or new policy, that no one thinks about. It’s not a 30-minute training you do once and then fully understand all of the dimensions of different identities. 

Leaders, it’s a non-negotiable in today’s world. It has to be embedded in your everyday practices when it comes to designing epic employee and customer experiences. What we know for sure is that a diverse team brings multiple perspectives and so much more. 

You’ll learn what the benefits are of having diverse teams throughout your organization, whether they’re high-up in leadership positions or just getting started at entry-level positions. And, you’ll understand your customers and why it’s important to them. 

Take away some tools, techniques, and exercises from this episode to implement in your Diversity and Inclusion strategy today! 

In this episode, I talk about: 

• What’s needed in your playbook for a winning DEI strategy
• The ways different types of people experience your brand
• The cost of unconscious bias
• Ideas on where to start with DEI practices
• What these practices look like and teach us in the real world

…And More!

Resources

FREE DOWNLOAD - 60 Days to Customer Experience Success!: https://22243350.hs-sites.com/free-guide-0

FREE DOWNLOAD - 20 Virtual Team Building Activity: https://gettheinsideview.com/team-building/  

Apply for the next cohort of the Leadership Experience Excellence: https://gettheinsideview.com/project/lxe/

DEI Training: https://gettheinsideview.com/project/diversity-inclusion/

Fascination Advantage: https://www.howtofascinate.com/

Visit https://gettheinsideview.com/ for more information and keep designing delight!

Are you ready to design a dynamic team environment, engineer epic customer experiences and MAXIMIZE PROFITABILITY & BUSINESS GROWTH? If this sounds like you - Then I'd be delighted to chat! Click the link below to connect! 30 minute calls: https://calendly.com/crystaldcunha/30min

Fascination Workshop: https://gettheinsideview.com/project/fascination-workshop/

Subscribe on my YouTube Channel: https://www.youtube.com/channel/UCAjJqa3b9ff0P0lE0vt-dnA 

Follow Me On Social 
Facebook: https://www.facebook.com/gettheinsidevu/ 
Instagram: https://www.instagram.com/gettheinsidevu/ 
LinkedIn: https://www.linkedin.com/in/crystald1/ 
Twitter: https://twitter.com/gettheINSIDEvu 
TikTok: https://www.tiktok.com/@crstld 

Have you ever wondered how much a happy employee actually costs your organization?

There are ways to measure employee engagement ROI that go beyond financial security. Although that's a necessity in today's day and age, it’s not the #1 thing employees say they need in their work environment. Human behavior is adjusting all the time, which means more shifts will happen, and so we’ve got to get ahead of it. 

Leaders, let this be your guide to boost profitability by digging into employee engagement and wellbeing, as well as the effects of employee engagement and company culture to make sure that your employees are happy.

You’ll learn what employees actually need to thrive, why top talent goes beyond skill, and great employee experience examples for regular team building that encourages your team to perform at their peak!

In the episode, I talk about: 

• Emotional Intelligence and perceived attitudes from leaders
• The quality of employees over the quantity of employees
• Creating environments that enhance dopamine
• Fun and easy employee engagement activities for in-person and virtual environments
• Employee engagement software to measure happiness, profitability, and performance

…And More!

Resources

FREE DOWNLOAD - 60 Days to Customer Experience Success!: https://22243350.hs-sites.com/free-guide-0

FREE DOWNLOAD - 20 Virtual Team Building Activity: https://gettheinsideview.com/team-building/  

Apply for the next cohort of the Leadership Experience Excellence: https://gettheinsideview.com/project/lxe/

Office Vibe Software: https://officevibe.com/ 

Fascination Advantage: https://www.howtofascinate.com/

Visit https://gettheinsideview.com/ for more information and keep designing delight!

Are you ready to design a dynamic team environment, engineer epic customer experiences and MAXIMIZE PROFITABILITY & BUSINESS GROWTH? If this sounds like you - Then I'd be delighted to chat! Click the link below to connect! 30 minute calls: https://calendly.com/crystaldcunha/30min

Fascination Workshop: https://gettheinsideview.com/project/fascination-workshop/

Subscribe on my YouTube Channel: https://www.youtube.com/channel/UCAjJqa3b9ff0P0lE0vt-dnA 

Follow Me On Social 
Facebook: https://www.facebook.com/gettheinsidevu/ 
Instagram: https://www.instagram.com/gettheinsidevu/ 
LinkedIn: https://www.linkedin.com/in/crystald1/ 
Twitter: https://twitter.com/gettheINSIDEvu 
TikTok: https://www.tiktok.com/@crstld 

What's the golden key to supercharging employee performance?

Creative problem solving.

It’s an art and skill that not everyone possesses, but it can be learned if you understand the success of your team relies on the individual, and the individual relies on the team.

Employee empowerment, employee motivation, and employee retention only take a few S.T.E.P.s to engage in problem-solving together and effectively.    

Let’s get into the final episode of this 3-part series with strategy #3: Implement Collaborative Problem-Solving with action S.T.E.P.s so your business can be recognized as one of the best employee experience companies. 

I talk about: 

• Exploring collaborative problem-solving
• Setting the scene to know each role your teammate will play
• Why every team member matters
• Being mindful about moments to grow
• Implementing collaborative problem-solving skills

…And More!

Resources

Apply for the next cohort of the Leadership Experience Excellence: https://gettheinsideview.com/project/lxe/

Application for Ignite 2024 Leadership Retreat in India: https://gettheinsideview.com/ignite-leadership-experience-excellence-2024/

Fascination Advantage: https://www.howtofascinate.com/

Visit https://gettheinsideview.com/ for more information and keep designing delight!

Are you ready to design a dynamic team environment, engineer epic customer experiences and MAXIMIZE PROFITABILITY & BUSINESS GROWTH? If this sounds like you - Then I'd be delighted to chat! Click the link below to connect! 30 minute calls: https://calendly.com/crystaldcunha/30min

Fascination Workshop: https://gettheinsideview.com/project/fascination-workshop/

FREE DOWNLOAD - 60 Days to Customer Experience Success!: https://22243350.hs-sites.com/free-guide-0

Subscribe on my YouTube Channel: https://www.youtube.com/channel/UCAjJqa3b9ff0P0lE0vt-dnA 

Follow Me On Social 
Facebook: https://www.facebook.com/gettheinsidevu/ 
Instagram: https://www.instagram.com/gettheinsidevu/ 
LinkedIn: https://www.linkedin.com/in/crystald1/ 
Twitter: https://twitter.com/gettheINSIDEvu 
TikTok: https://www.tiktok.com/@crstld 

What’s the difference between coexisting and truly understanding each other? 

Transition your team from just showing up to do the job to respecting each other and developing the leader within. 

Now that you’ve got the J.O.Y methodology under your belt to turn clashing team members into collaborative team members, it’s time to level up to empathy and understanding. 

Sometimes, we think we’re empathetic or have the awareness to know we need to practice it a little more. That’s why, in this episode, I share great employee experience examples using the A.R.T. method to help you hear every voice on your team and feel confident in your leadership. 

Buckle up because today's episode is your GPS to a destination of harmony in part 2 of 3 in this series, where we dive into strategy #2: Foster a Culture of Empathy and Understanding using the A.R.T method. 

I talk about: 

• Ways to be present and active in conversation
• Practicing empathy on a high level
• Empathizing from different perspectives helps with improving inclusion
• How recognizing talent goes a long way
• How safe spaces welcome a genuine desire to contribute

…And More!

Resources

Leadership Training Program: https://gettheinsideview.com/project/lxe/
DEI Accelerator: https://gettheinsideview.com/project/dei-accelerator/ 

Visit https://gettheinsideview.com/ for more information and keep designing delight!

Are you ready to design a dynamic team environment, engineer epic customer experiences and MAXIMIZE PROFITABILITY & BUSINESS GROWTH? If this sounds like you - Then I'd be delighted to chat! Click the link below to connect! 30 minute calls: https://calendly.com/crystaldcunha/30min

Fascination Workshop: https://gettheinsideview.com/project/fascination-workshop/

FREE DOWNLOAD - 60 Days to Customer Experience Success!: https://22243350.hs-sites.com/free-guide-0

Subscribe on my YouTube Channel: https://www.youtube.com/channel/UCAjJqa3b9ff0P0lE0vt-dnA 

Follow Me On Social 
Facebook: https://www.facebook.com/gettheinsidevu/ 
Instagram: https://www.instagram.com/gettheinsidevu/ 
LinkedIn: https://www.linkedin.com/in/crystald1/ 
Twitter: https://twitter.com/gettheINSIDEvu 
TikTok: https://www.tiktok.com/@crstld 

Leaders, are you tired of the constant battle of egos and misunderstandings? Is there tension in your team and the employee experience? Does this sort of conflict sound familiar? 

Maybe you’re avoiding conversations by saying, “Let’s just finish this first, and then maybe I’ll bring it up,” or “You go do what you have to, and then we’ll talk about it then…”

What if I told you that addressing the conflict tearing your team apart could be the key to unlocking unprecedented collaboration and an effortless experience that leads to fantastic results?!

Get ready to gain some self awareness leadership training to transform your skills and team from CLASH to HARMONY from part 1 of 3 in this series, where we dive into strategy #1: Embracing Conflict with Joy. 

I talk about: 

• Why challenges are stepping stones to a harmonious symphony of teamwork
• Using the J.O.Y method to face conflict head-on
• Having something that works vs. being right
• Addressing frustration to benefit everyone involved 
• Common ground to move skills and ideas forward for the customer experience

…And More!

Resources

Leadership Training Program: https://gettheinsideview.com/project/lxe/
Fascination Advantage: https://www.howtofascinate.com/ 

Visit https://gettheinsideview.com/ for more information and keep designing delight!

Are you ready to design a dynamic team environment, engineer epic customer experiences and MAXIMIZE PROFITABILITY & BUSINESS GROWTH? If this sounds like you - Then I'd be delighted to chat! Click the link below to connect! 30 minute calls: https://calendly.com/crystaldcunha/30min

Fascination Workshop: https://gettheinsideview.com/project/fascination-workshop/

FREE DOWNLOAD - 60 Days to Customer Experience Success!: https://22243350.hs-sites.com/free-guide-0

Subscribe on my YouTube Channel: https://www.youtube.com/channel/UCAjJqa3b9ff0P0lE0vt-dnA 

Follow Me On Social 
Facebook: https://www.facebook.com/gettheinsidevu/ 
Instagram: https://www.instagram.com/gettheinsidevu/ 
LinkedIn: https://www.linkedin.com/in/crystald1/ 
Twitter: https://twitter.com/gettheINSIDEvu 
TikTok: https://www.tiktok.com/@crstld