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Do you have what it takes to build a luxury transportation service brand?
In this episode, Ken and James sit down with Bruce Heinrich to unveil the secrets of building a luxury service brand in ground transportation. They explore the importance of company culture, employee respect, and quality service as the cornerstones of success. In this episode, you'll learn:
- Why company culture is critical
- What to look for when hiring drivers
- Why you should treat employees with respect
- How you can apply lessons from Ritz Carlton training program
- Why you should invest in ongoing training and education