Co-managed backups: daily checks, immutable storage, full quarterly DRaaS testing — all done for you ►► https://bit.ly/3X1L8ED

Tired of feeling trapped in founder-led sales? Vince Gremillion scaled past the “no-man’s-land” every MSP dreads—while hitting 99% CSAT and out-maneuvering private equity threats. In this episode, Damien sits down with Vince, founder of Restech, to unpack the hard-won systems, culture shifts, and acquisition plays that propelled his MSP from a two-man shop to a 40-person powerhouse.

Chapters:
0:00 - Intro
1:07 - Starting Restech
10:00 - Being a Human focused business
13:17 - Enthusiasm vs Passion and finding the right people
18:58 - Teaching by modeling
25:12 - How do you stand out to potential clients?
28:10 - Building a business and personal life
31:44 - Hitting "no-man's land"
41:38 - Showing grace your team
45:50 - Dealing with loss
47:59 - Growing $1M ARR in one year
52:31 - How Restech is going about acquiring
55:37 - MSP Titan Questions

Connect more with Damien & Vince:

• Damien: https://www.linkedin.com/in/dstevens/
• Vince: https://www.linkedin.com/in/vincegremillion/

📺 Watch on YT: https://www.youtube.com/@mspmindset

Co-managed backups: daily checks, immutable storage, full quarterly DRaaS testing — all done for you ►► https://bit.ly/3X1L8ED

Want to know why most managed service providers never break the $5 million ceiling?

On today’s episode, Damien sits down live at Pax8 with Shawn Freeman, CEO of Impactful MSP and founder of a $5 million MSP which he sold in 2020. Shawn unpacks the mindset shifts, leadership upgrades, and pricing strategies that let him scale, cash out smart, and still create massive upside for his team. If you’re an MSP owner hungry for real strategy, this episode is your roadmap.

Connect more with Damien and Shawn:
Damien - https://www.linkedin.com/in/dstevens/
Shawn - https://www.linkedin.com/in/shawnfreeman-/

📺 Watch on YT: https://www.youtube.com/@mspmindset

Co-managed backups: daily checks, immutable storage, full quarterly DRaaS testing — all done for you ►► https://bit.ly/3X1L8ED

On today's episode, we have on Dan Shapero, President of TeamLogic IT, and we're focusing on scaling MSPs through a franchise model, the mindset and character of successful owners, and the operational systems TeamLogic uses to grow rapidly—launching 30 new MSP offices a year.

Key themes include:
➡️ The $500K–$1M “ticket trap” MSPs often face and how to overcome it
➡️ The importance of culture, process, and peer groups in building scalable MSPs
➡️ Hiring and leadership mistakes, and how Dan now emphasizes compassion and integrity
➡️ Security as the top ongoing challenge in protecting the MSP brand
➡️ Long-term trends like AI, cloud, and offshore labor changing the landscape

Chapters:
0:00 - Intro
2:14 - How Dan got to TeamLogic IT
5:00 - TeamLogic IT's size
7:41 - How they're starting 30 MSPs over the next year
15:40 - How to find owners and why culture matters
26:10 - Why peer groups are important to them
32:42 - Following the system
35:36 - What are some challenges he's faced?
41:33 - What are the challenges he sees MSPs facing?
54:08 - MSP Titan Questions

👉 Connect with Damien and Dan:
Damien - https://www.linkedin.com/in/dstevens
Dan - https://www.linkedin.com/in/danshapero/

📺 Watch on YT: https://www.youtube.com/@mspmindset