In this episode of Stories from the River, we continue the Ashley's 'Right to Win' Product Knowledge Boot Camp series, focusing on insights from four Memory Makers who participated in the intensive training event at the flagship Pineville location. Joined by Kensley Phillips, Jim Walker, Angel Santana, and Josh Hatchell, the conversation highlights each Memory Maker’s unique perspective on the boot camp’s hands-on approach—especially impressive demonstrations showcasing the durability and innovative construction of Ashley Furniture products, like standing on dresser drawers and sofas to prove their strength. The Memory Makers emphasized how the boot camp deepened their understanding of product materials, Ashley’s commitment to sustainability, and the cutting-edge processes that set their furniture apart from competitors.

Throughout their interviews, Memory Makers expressed appreciation for the engaging, interactive training style, led by energetic instructors like Teresa, which kept everyone involved and eager to learn. The episode underscores how this experience not only boosted their product knowledge and confidence in sharing Ashley’s story with customers but also equipped them with new skills to inspire excellence in their fellow Memory Makers. The takeaways ranged from technical details about materials like LVL (Laminated Veneer Lumber) and mixed woods to newfound pride in the brand’s long-lasting quality. Ultimately, the episode serves as a testament to how effective, immersive training can empower Memory Makers to deliver superior guest experiences and articulate the unique value of Ashley Furniture.

Previous episodes in this Ashley's 'Right to Win' Boot Camp Series:

Product Smart, People Driven, Purpose Fueled: Mobilizing Ashley's 'Right to Win' Boot Camp - https://www.youtube.com/watch?v=Owyi81Q9dOU

Ashley's Right to Win Boot Camp is a Force Multiplier - https://www.youtube.com/watch?v=MHhcdcNEG4o

Power in Preparation: Inside the Product Knowledge Boot Camp with Chris Berrier: https://youtu.be/MLKum9AwskI

Watch on YouTube: https://youtu.be/0hNtGoNLAZU

Visit https://www.storiesfromtheriver.com for more episodes.

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