Jay Abney is the Senior Director of Maintenance and Technical Education, leading the National Maintenance Operations Department for Greystar North America.

Jay oversees the policies, procedures and technical training for over 10k Service team members and provides support and mentorship to 65 Regional Maintenance Managers and Regionalized Directors of Maintenance, who in turn, support a US portfolio of over 3,000 communities with 1 million units under current management.

Jay is also a part of Greystar’s Learning & Development Department.

With over two decades in property management, Darron Bethea's tenure at Dominium has honed his expertise in sustainability and energy efficiency.

Alongside his team, he has effectively managed maintenance across multiple properties, ensuring compliance with Section 8/PRAC 202 and LIHTC tax credit programs, while excelling in state and federal inspection preparations.

Leadership in capital improvement projects and HVAC technology repair has been a hallmark of his career.

Darron has fostered strong team dynamics, driving his team to excel in complex problem-solving scenarios. These collective efforts contribute to Dominium’s reputation for excellence in residential community management and maintenance.

In this Masters of Maintenance - Live Special, Adrian Danila leads a panel featuring industry experts Jedd McDaniel, Mike Mulloy, and Juan Carlos Islas.

The conversation revolves around key topics in multifamily maintenance, particularly the challenges and strategies for training and developing the workforce.

Jedd McDaniel shares insights into Allied Residential’s tiered maintenance response team, highlighting how structured programs can mentor and upskill new employees, filling the talent gap in the industry.

The panel also discusses broader concerns, such as the importance of scalable training solutions that can be applied across different organizations and geographies.

Other topics include the use of technology in maintenance operations, from virtual learning to hands-on apprenticeships, and strategies for attracting and retaining top talent in a sector facing ongoing staffing challenges.

The overall focus is on how companies can build a sustainable pipeline of skilled workers while adapting to new technologies and evolving industry demands.