• Navigating the Future of Restaurant Technology: A Chat with NRN's Senior Tech reporter Joanna Fantozzi

  • 2024/09/30
  • 再生時間: 37 分
  • ポッドキャスト

Navigating the Future of Restaurant Technology: A Chat with NRN's Senior Tech reporter Joanna Fantozzi

  • サマリー

  • Navigating the Evolving Landscape of Restaurant Technology with Joanna Fantozzi

    In this episode of the Restaurant Technology Guys podcast, we are joined by Joanna Fantozzi, a senior editor at Nation's Restaurant News and Restaurant Hospitality. Joanna shares her journey in the restaurant tech space, discussing her role in covering tech, legislation, and specific companies within the industry. The conversation delves into the current state of restaurant technology, emphasizing the importance of mastering basic tech functionalities, such as digital ordering and payment solutions, before embracing advanced technologies like AI and robotics. Joanna also highlights the critical role of loyalty programs, data analytics, and personalized guest experiences in today's market. The episode concludes with insights into upcoming industry events and ways to stay informed about the latest trends in restaurant technology.

    00:00 Introduction and Guest Introduction
    00:33 Joanna's Background and Career Journey
    01:22 Passion for Restaurants and Hospitality
    02:57 State of Restaurant Technology
    04:13 Challenges and Basics of Restaurant Tech
    05:53 Importance of Seamless Customer Experience
    17:59 Loyalty Programs and Customer Data
    27:24 Future of Restaurant Technology
    32:40 Events and Staying Connected
    35:50 Conclusion and Final Thoughts

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あらすじ・解説

Navigating the Evolving Landscape of Restaurant Technology with Joanna Fantozzi

In this episode of the Restaurant Technology Guys podcast, we are joined by Joanna Fantozzi, a senior editor at Nation's Restaurant News and Restaurant Hospitality. Joanna shares her journey in the restaurant tech space, discussing her role in covering tech, legislation, and specific companies within the industry. The conversation delves into the current state of restaurant technology, emphasizing the importance of mastering basic tech functionalities, such as digital ordering and payment solutions, before embracing advanced technologies like AI and robotics. Joanna also highlights the critical role of loyalty programs, data analytics, and personalized guest experiences in today's market. The episode concludes with insights into upcoming industry events and ways to stay informed about the latest trends in restaurant technology.

00:00 Introduction and Guest Introduction
00:33 Joanna's Background and Career Journey
01:22 Passion for Restaurants and Hospitality
02:57 State of Restaurant Technology
04:13 Challenges and Basics of Restaurant Tech
05:53 Importance of Seamless Customer Experience
17:59 Loyalty Programs and Customer Data
27:24 Future of Restaurant Technology
32:40 Events and Staying Connected
35:50 Conclusion and Final Thoughts

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