Ready to make AI work for your legal team? In this episode, Navin Mahavijiyan unpacks the magic (and the challenges) of implementing and maintaining legal chatbots that are not just functional—but truly aligned with your team’s culture and tone.

Continuing our Legal Operations series, Navin joins Olga Mack to share actionable insights on designing chatbots that help, not hinder. From the first step of chatbot implementation to scaling and ongoing maintenance, Navin gives you the roadmap for making AI a trusted ally in your legal ops toolbox.

In this episode, you’ll learn:

• The real first step to chatbot implementation (spoiler: it’s not technical!)

• Why bot maintenance is critical for long-term success

• How to humanize bots to fit your team’s unique language and values

• How to use real-world scenarios to train your bot for greater impact

• Why chatbots can amplify your team’s work, not replace it

If you're ready to dive into the world of legal chatbots, this episode offers everything you need—from initial setup to keeping your bot aligned with your evolving needs.

What if data could create a stronger sense of belonging in the legal profession? In this episode, Flo Nicolas shows how people analytics and bold leadership can transform legal teams from the inside out.

Continuing our Legal Operations series, Flo joins Olga Mack to share her inspiring journey from traditional law practice to becoming a trailblazer for diversity, equity, and inclusion (DEI) in legal ops. With a mix of candor and strategic wisdom, Flo breaks down how data, risk-taking, and community-building can fuel real, lasting change.

In this episode, you’ll learn:

• How people analytics can power smarter, more inclusive legal operations

• Why risk tolerance matters in building a modern legal career

• How setbacks and failures can become stepping stones to innovation

• Strategies for using data to bridge the gap between business and legal functions

• Why authentic networking is key to driving legal transformation

If you're passionate about building stronger, more inclusive legal teams—or curious about how data and human capital intersect—this episode offers actionable insights and inspiration for the future of legal leadership.

Think lawyers hate legal tech? They don’t—they just don’t know how much they need it yet. In this episode, Chad Aboud reveals how to sell legal tech into corporate legal departments and drive adoption that actually sticks.

Continuing our Legal Operations series, Chad joins Olga Mack for a candid conversation about what really works (and what doesn’t) when bringing new solutions into legal teams. From building internal champions to avoiding post-sale burnout, Chad shares a playbook grounded in empathy, curiosity, and community-building.

In this episode, you’ll learn:

• How to sell into legal without selling out your values

• Why pre-agreeing on “wins” smooths tech rollouts

• How to build first versions that leave room for growth

• Ways to engage sales, finance, and account management post-sale

• How to become a trusted sounding board for lonely legal teams

If you're ready to turn resistance into momentum—and move legal teams from “maybe” to “let’s go”—this episode is your essential guide. Tune in for real-world strategies, fresh perspective, and a smarter way to sell and implement legal tech.

Think AI in legal is all hype? Think again. In this episode, Colin Levy breaks down how generative AI, litigation analytics, and strong communities are already reshaping the future of legal work.

Continuing our Legal Operations series, Colin joins Olga Mack to share real-world lessons from years at the frontlines of legal tech transformation. From AI-powered workflows to the human side of innovation, this conversation goes beyond the buzzwords—and into what’s actually working.

In this episode, you’ll learn:

• Where generative AI is already improving legal practice

• How litigation analytics are changing client strategy and courtroom wins

• Why AI is perfect for solving legal admin bottlenecks

• How to build your presence and voice in the legal tech community

• Why data and storytelling together are the secret to real legal change

If you’re ready to move past the fear, embrace tech with empathy, and be part of the future of law, this episode is your guide. Tune in for practical insights, fresh ideas, and a whole new way to think about legal innovation.

What if the future of law wasn’t just faster—but happier? In this episode, Maryam Salehijam reveals how ALSPs, legal tech, and a human-centered mindset can transform legal teams for the better.

Continuing our Legal Operations series, Maryam joins Olga Mack to break down what alternative legal service providers (ALSPs) really offer, how to find the right fit, and why lawyer well-being must be part of every innovation conversation. With insights from both European academia and U.S. legal tech, Maryam brings a fresh, passionate take on building legal teams that thrive.

In this episode, you’ll learn:

• What ALSPs are, how they work, and how to choose the right partner

• How ALSPs and tech together can fuel real legal transformation

• Why legal ops leaders must rethink change management to avoid burnout

• How to turn tech adoption fatigue into lasting success

• Why empathy and partnership are critical to building happier, healthier legal teams

If you’re ready to reimagine what legal work can feel like—with the right tools and the right partners—this episode is your roadmap. Tune in for practical strategies, powerful insights, and a vision for a more joyful legal future.

Think legal ops success is all about tech and processes? Think again. In this episode, Jeffery Kruse reveals why communication is the real game-changer—and how lawyers can ditch complexity for clarity that actually moves people.

Continuing our Legal Operations series, Jeffrey joins Olga Mack to break down the C Framework: Simple, Easy, Effective communication that drives real results. From law firms to Fortune 100 companies, Jeffrey shares how better messaging can turn good ideas into real-world action—and why speaking “business” matters just as much as speaking “law.”

In this episode, you’ll learn:

• How to communicate clearly in a way that drives change

• Why legal teams must speak the language of business, not just law

• The real difference between change management and “improvement management”

• How to influence without authority—and boost adoption rates

• Practical tips to simplify presentations, messaging, and strategy

If you're ready to lead better, get buy-in faster, and make legal ops work for everyone, this conversation is your blueprint. Tune in for smart, actionable advice on building communication muscles that actually make a difference.

Think legal ops is just a buzzword? Think again. In this episode, Tanisha Minev shows how smart legal operations can scale your team without burnout—and why the future of law is lean, tech-savvy, and human-first.

Continuing our Legal Operations series, Tanisha joins Olga Mack to break down what operational efficiency really looks like inside high-growth, fast-paced companies. From AI workflows to lean principles, Tanisha shares the real moves that legal teams can make today to work smarter, not harder.

In this episode, you’ll learn:

• How to scale legal teams with less friction—and more impact

• Where AI and automation fit into real-world legal workflows

• Why legal ops isn’t a project—it's a mindset shift

• How to build people-centered legal teams that drive business outcomes

• How to turn lean legal theory into real-life results (without the jargon)

If you're ready to ditch busywork and future-proof your legal team, this episode is your playbook. Tune in for a sharp, energizing conversation packed with practical tools and big inspiration.

Is guilt running your legal career? In this bold episode, Brent Dyer shares why it’s time for lawyers to drop guilt, perfectionism, and people-pleasing—and lead with emotional intelligence instead.

Closing out our Legal Operations series, Brent and Olga Mack dive deep into the emotional traps that sabotage lawyers' success and how to replace them with clarity, confidence, and self-trust.

In this episode, you’ll discover:

• Why guilt is a terrible strategy (and what to use instead)

• How perfectionism and people-pleasing sneak into legal work

• How to take up space with authenticity, not performance

• Why emotional intelligence is the real edge in client service

• How to build boundaries without apology

  
  

If you're ready to stop second-guessing yourself and lead with purpose, this conversation is your starting point. Tune in for a raw, practical guide to reclaiming your power in the legal world—and beyond.