This podacst on a new approach to frequent flyer and loyalty programmes uncovers how Indian FSCs can make ‘customer excellence’ a core element of their strategies and treat loyalty programmes as a tool to reward loyalty, along with frequency. The fact remains that the true potential of the loyalty business in India is not leveraged. So we wanted to identify the challenges faced by the industry and how the industry can overcome these challenges to build successful programmes. The podcast covers a variety of topics  such as the introduction on FFPs, global best practices, dispelling myths and a roadmap for Indian airlines.

This episode shares a snippet of our latest Executive Briefing that explores how Changi Airport Group has consistently pursued excellence by design. As a result, it has arguably emerged even stronger post-COVID. There are key lessons for airports in India and elsewhere. Strategic developments in the industry may result in opportunities for greater India-Singapore collaboration in the airport sector similar to that seen in airlines between Tata Group and Singapore Airlines, initially in Vistara - TATA SIA Airlines Ltd. and now in Airindia Limited.

This episode tells us what an airline frequent flyer program really is and what value they could bring to an airline. We also touch upon if successful frequent flyer programmes around the world could evolve to build loyalty, and if airlines should target loyal or frequent travellers.

This episode covers how L&D is strategically reshaping organisations in the aviation industry. It highlights the wide divergence within the industry on the level of investment on the employee L&D and and how the pandemic has impacted such initiatives. To request a copy of the executive briefing write to us at marketing@capaindia.com  

This episode focuses on how though leadership and design framework can help airlines to digitally transform. It highlights how the executive briefing on digital by design covers the critical role of design in digital transformation of the aviation sector. The briefing is helpful for the aviation industry in rethinking their digital transformation journey.

This episode of the podcast discusses how airports worldwide are constantly innovating to increase non-aero revenuea and how Indian airports are performing relative to global benchmarks. We also share the results of a survey conduscted to understand traveler spends at airport retail and duty-free.

This episode covers our discussion made during our webinar on Gender diversity and corporate performance in Aviation by the members of the Innovation and Research Centre team at CAPA india. Incuded are comments made by some of the esteemed guests who have set standards of excellence as woman leaders in the industry.

This special podcast gives us a sneak peak into CAPA Advisory's executive briefing paper published on 'hyper-competition in Indian aviation'. Hear our study of the current stage in the cycle and how it will impact the structural shifts in the industry.