In this conversation, Chase Niceley interviews Susan Phillips, an HR professional with 11 years of experience. They discuss various aspects of HR, including the role of a solo practitioner, the importance of HR as a thought partner to senior leadership, and the challenges of navigating conflicting values and dealing with difficult situations.

Gill Brabner, owner of Resound Training and Development, discusses the importance of scenario-based training in learning and development. She explains how her firm uses professional actors to create immersive scenarios that engage participants and allow them to practice important HR conversations. The goal is to equip managers with the skills to intervene early and prevent issues from escalating. Gill also introduces the ECA model (empathy, care, action) for having employee conversations, emphasizing the importance of understanding and taking action. She highlights the value of maintaining perspective and seeking common ground in challenging situations.

In this episode, Chase interviews Lindsey Paulson, owner of LP Consulting, about the importance of HR in business operations. Lindsey shares her background in hospitality and how it prepared her for a people-first mentality. They discuss the role of HR in protecting businesses from legal issues and creating systems for accountability. Lindsey emphasizes the need for HR to partner with operations and the importance of documentation and fact-finding in addressing employee issues. They also touch on the challenges of managing guest expectations in the hospitality industry. The episode concludes with a lighthearted story about a missing child and the power of a Reese's cup