In this episode of 'Owned and Operated,' host Jack Carr interviews Wyatt Smith from Upsmith to discuss employee retention and the psychology of incentives for skilled workforces. Wyatt shares a look into UpSmith’s mission to gamify the skilled trades industry using software that provides immediate feedback and recognition to technicians while bolstering your employee retention strategy, and how this approach boosts performance and revenue. Wyatt also breaks down the significance of timely rewards and Upsmith's future roadmap.

Thanks to Our Sponsor Supply House
Need parts fast? Supply House Dot Com is fast, reliable, offers easy returns, and has a huge inventory of parts and supplies so that you're waiting less. Take a look at their TradeMaster program and start getting perks now!

Episode Hosts: 🎤

John Wilson: @WilsonCompanies on Twitter
Jack Carr: @TheHVACJack on Twitter

Episode Guest:

Wyatt Smith: On LinkedIn | @wyatt_h_smith on Twitter
Learn More About Upsmith

Head over to the Owned and Operated Facebook Group

Send us a text

Contact the Owned and Operated Plumbing, HVAC, and Electrical Growth podcast

• www.ownedandoperated.com
• info@ownedandoperated.com

Leave us a Review

More Ways To Connect

• The Owned and Operated YouTube
• The Owned and Operated Weekly Insights Newsletter

John Wilson, CEO of Wilson Companies
https://www.wilsonplumbingandheating.com

Jack Carr, CEO of Rapid HVAC
https://rapidhvactn.com

In this episode of Owned and Operated, hosts John Wilson and Jack welcome back Home Service Engine Founder Danny Peevey to discuss the complexities and challenges of making KPI, data-driven decisions in the home services industry.

What starts with a talk on the importance of site visits and peer comparisons then turns to the complexities of ServiceTitan and the importance of knowing what to do with all that data. Do your employees know how to effectively use KPIs and the data you’re gaining from your business?

Learn more about Sagan Passport and what it can do for your home service business hiring needs:

Episode Hosts: 🎤
John Wilson: @TheWilsonCompanies on Twitter
Jack Carr: @TheHVACJack on Twitter

Episode Guest:
Danny Peavey: @heydannypeavy on Twitter
Learn More About Home Service Engine Here

Learn More About What ServiceTitan Can Do For Your Business

Special Thanks to Avoca AI Coaching and Training
Looking to train your call center and technicians back on their calls? Get better performance today with the power of Avoca AI, as your staff learns their pain points and improves end-to-end. We have a special promo code available if you schedule now: ‘OWNED’.

Click here to schedule your demo today.

Send us a text

Contact the Owned and Operated Plumbing, HVAC, and Electrical Growth podcast

• www.ownedandoperated.com
• info@ownedandoperated.com

Leave us a Review

More Ways To Connect

• The Owned and Operated YouTube
• The Owned and Operated Weekly Insights Newsletter

John Wilson, CEO of Wilson Companies
https://www.wilsonplumbingandheating.com

Jack Carr, CEO of Rapid HVAC
https://rapidhvactn.com

Owned and Operated continues its new Legends series, focusing on the stories of the home service industry’s most successful entrepreneurs. John Wilson and Jack Carr are joined by special guest Chad Peterman, President and CEO of Peterman Brothers–a $120M home service empire with over 700 employees and eight locations. Follow along as Chad discusses how a centralized operation opened the door for expansion, the realities of recruiting and marketing for a large organization, and the power of podcasting and branding to help find the right hiring fits for your business culture.

Service Scalers can help figure out your PPC, SEO, and even LSA. Right now they’re running a special $99 digital marketing audit where they’ll take a look under the hood of your marketing, tell you what’s working, and where you can optimize. Schedule today!
https://www.servicescalers.com/audit

Episode Hosts: 🎤
John Wilson: https://x.com/WilsonCompanies
Jack Carr: https://x.com/thehvacjack

Episode Guest:
Chad Peterman: On LinkedIn | @ChadMPeterman on Twitter
Learn More About Chad Peterman
The Can’t Stop The Growth Podcast

Special Thanks to Avoca AI Coaching and Training
Looking to train your call center and technicians back on their calls? Get better performance today with the power of Avoca AI, as your staff learns their pain points and improves end-to-end. We have a special promo code available if you schedule now: ‘OWNED’.

Click here to schedule your demo today.
https://calendly.com/d/cp54-9jr-nht/avoca-ai-demo?month=2024-06

Send us a text

Contact the Owned and Operated Plumbing, HVAC, and Electrical Growth podcast

• www.ownedandoperated.com
• info@ownedandoperated.com

Leave us a Review

More Ways To Connect

• The Owned and Operated YouTube
• The Owned and Operated Weekly Insights Newsletter

John Wilson, CEO of Wilson Companies
https://www.wilsonplumbingandheating.com

Jack Carr, CEO of Rapid HVAC
https://rapidhvactn.com

Owned and Operated continues its new LEGENDS series, focusing on the stories of the home service industry’s most successful entrepreneurs. John Wilson is joined by special guest Matt Ballard of Sunrise Mechanical, a $55M HVAC and plumbing company that works in small residential, commercial, and new construction. Matt discusses the balance between working in the two worlds of new construction and residential home services and how it led to being in over 6,000 homes in one year while also spending big dollars on equipment on the construction side. The two also discuss Matt’s plans for future vertical expansions and his formula for making the plumbing side of things explode.

Service Scalers can help figure out your PPC, SEO, and even LSA. Right now they’re running a special $99 digital marketing audit where they’ll take a look under the hood of your marketing, tell you what’s working, and where you can optimize. Schedule today!
https://www.servicescalers.com/audit

Episode Hosts: 🎤
John Wilson: https://x.com/WilsonCompanies
Jack Carr: https://x.com/thehvacjack

Episode Guest:
Matt Ballard: https://x.com/mballard83
Sunrise Mechanical: (https://www.sunrisehvac.com

Special Thanks to Avoca AI Coaching and Training
Looking to train your call center and technicians back on their calls? Get better performance today with the power of Avoca AI, as your staff learns their pain points and improves end-to-end. We have a special promo code available if you schedule now: ‘OWNED’.

Click here to schedule your demo today.
https://calendly.com/d/cp54-9jr-nht/avoca-ai-demo?month=2024-06

Send us a text

Contact the Owned and Operated Plumbing, HVAC, and Electrical Growth podcast

• www.ownedandoperated.com
• info@ownedandoperated.com

Leave us a Review

More Ways To Connect

• The Owned and Operated YouTube
• The Owned and Operated Weekly Insights Newsletter

John Wilson, CEO of Wilson Companies
https://www.wilsonplumbingandheating.com

Jack Carr, CEO of Rapid HVAC
https://rapidhvactn.com

Owned and Operated kicks off its new LEGENDS series, focusing on the stories of the home service industry’s most successful entrepreneurs. John Wilson and Jack Carr are joined by special guest Tommy Mello, founder and CEO of A1 Garage, which operates in over 20 states, with over 50 locations.

The talk with Tommy covers his insistence on a strong company culture, how partnerships drove his company to new milestones, and the reasons why networking in the home service space is so important to constant business growth and success. Tommy also discusses his most recent book, ‘Elevate’, creating a business where everyone wins through employee growth, and his upcoming Freedom 2024 home service event in San Diego, CA.

Service Scalers can help figure out your PPC, SEO, and even LSA. Right now they’re running a special $99 digital marketing audit where they’ll take a look under the hood of your marketing, tell you what’s working, and where you can optimize. Schedule today!
https://www.servicescalers.com/audit

Episode Hosts: 🎤
John Wilson: https://x.com/WilsonCompanies
Jack Carr: https://x.com/thehvacjack

Episode Guest:
Tommy Mello: https://x.com/realtommymello

Freedom 2024 Event Information:
https://get.homeservicefreedom.com/freedom-event-2024
The Home Service Expert Podcast:
https://homeserviceexpert.com/podcast

Special Thanks to Avoca AI Coaching and Training
Looking to train your call center and technicians back on their calls? Get better performance today with the power of Avoca AI, as your staff learns their pain points and improves end-to-end. We have a special promo code available if you schedule now: ‘OWNED’.

Click here to schedule your demo today.
https://calendly.com/d/cp54-9jr-nht/avoca-ai-demo?month=2024-06

Send us a text

Contact the Owned and Operated Plumbing, HVAC, and Electrical Growth podcast

• www.ownedandoperated.com
• info@ownedandoperated.com

Leave us a Review

More Ways To Connect

• The Owned and Operated YouTube
• The Owned and Operated Weekly Insights Newsletter

John Wilson, CEO of Wilson Companies
https://www.wilsonplumbingandheating.com

Jack Carr, CEO of Rapid HVAC
https://rapidhvactn.com

Are you focused on business leads in your home service company when the seasons change? This week, Jack and John talk about weak months during peak HVAC season, big victories coming from major talent hires, and the power of specialty equipment paying for itself almost immediately. However, the big topic of conversation covers home service business leads, generating those leads when times get quiet, and the various avenues an owner has available to source customers.

Episode Hosts: 🎤
John Wilson: @WilsonCompanies on Twitter
Jack Carr: @TheHVACJack on Twitter

Send us a text

Contact the Owned and Operated Plumbing, HVAC, and Electrical Growth podcast

• www.ownedandoperated.com
• info@ownedandoperated.com

Leave us a Review

More Ways To Connect

• The Owned and Operated YouTube
• The Owned and Operated Weekly Insights Newsletter

John Wilson, CEO of Wilson Companies
https://www.wilsonplumbingandheating.com

Jack Carr, CEO of Rapid HVAC
https://rapidhvactn.com

Even vacation can’t stop John from talking about the new, heavy equipment for his drainage excavation business doubling as a marketing strategy! He and Jack talk about the nature of working in HVAC, drains, and excavation, why pipelining is great, and just how much a machine for drain cleaning can cost a business–and how much it makes back when you start to tie upsells into your sales practices. Do you know the difference between the excavation and pipelining business? Find out.

Episode Hosts: 🎤
John Wilson: @WilsonCompanies on Twitter
Jack Carr: @TheHVACJack on Twitter

Thanks to Our Sponsor Supply House
Need parts fast? Supply House Dot Com is fast, reliable, offers easy returns, and has a huge inventory of parts and supplies so that you're waiting less. Take a look at their TradeMaster program and start getting perks now!

Send us a text

Contact the Owned and Operated Plumbing, HVAC, and Electrical Growth podcast

• www.ownedandoperated.com
• info@ownedandoperated.com

Leave us a Review

More Ways To Connect

• The Owned and Operated YouTube
• The Owned and Operated Weekly Insights Newsletter

John Wilson, CEO of Wilson Companies
https://www.wilsonplumbingandheating.com

Jack Carr, CEO of Rapid HVAC
https://rapidhvactn.com

John joins the show this week from the middle of the woods as he and Jack discuss creating your home service business organizational structure, org charts, and the issues with hiring leaders. It’s also peak HVAC business season and that means an inevitable downturn. Are Jack and John prepared for an HVAC shoulder season? Will John find his way out of the woods? Give a listen to this week’s show, hear about organizational structure for small business owners, and get a massive knowledge level-up on how to grow your business through hiring.

Episode Hosts: 🎤
John Wilson: @WilsonCompanies on Twitter
Jack Carr: @TheHVACJack on Twitter

Special Thanks to Avoca AI Coaching and Training
Are you looking to train your call center and technicians back on their calls? Get better performance today with the power of Avoca AI, as your staff learns their pain points and improves end-to-end. We have a special promo code available if you schedule now: ‘OWNED’.

Click here to schedule your demo today.
https://calendly.com/d/cp54-9jr-nht/avoca-ai-demo?month=2024-06

Send us a text

Contact the Owned and Operated Plumbing, HVAC, and Electrical Growth podcast

• www.ownedandoperated.com
• info@ownedandoperated.com

Leave us a Review

More Ways To Connect

• The Owned and Operated YouTube
• The Owned and Operated Weekly Insights Newsletter

John Wilson, CEO of Wilson Companies
https://www.wilsonplumbingandheating.com

Jack Carr, CEO of Rapid HVAC
https://rapidhvactn.com