Join us for an insightful discussion with Lucas John Omollo, Chief Manager of ICT & Smart City Solutions at Konza Technopolis, as we explore the remarkable progress Konza has made in becoming a global smart city. 🌍

In this episode of the Pure Digital Passion Podcast, we cover:

• Konza’s achievements in ICT and smart city infrastructure
• The National Data Center and smart traffic systems
• Plans for the Kenyan Advanced Institute of Science and Technology (KAIST)
• The future of Kenya’s digital economy and job creation
• The role of the creative economy with the upcoming Digital Media City
• The 41st IASP World Conference, hosted in Nairobi from September 24th to 27th, 2024

📅 Register for the IASP World Conference: https://www.iaspworldconference.com/register/

✈️ Kenya Airways Special Offer: Get 15% off international flights and 7% off domestic flights with promo code KONZA24. Book via the Kenya Airways website or mobile app: https://www.kenya-airways.com/en/promotions/41st-iasp-world-conference/

Earlier this week, while attending the ITW Africa Conference at the Radisson Blu Hotel in Nairobi, I had an unexpected reunion with an old friend and internet pioneer, Brian Longwe. It had been almost a decade since I last saw him, and what started as a chance encounter turned into an impromptu podcast session for Pure Digital Passion.

Brian, who is currently the CEO & Co-Founder at Converged Technology Networks, an ISP in Malawi, has been one of Africa’s most influential figures in the broadband and internet space. Over the past 30 years, he has spearheaded internet projects across more than 20 African countries.

A Humble Beginning in Nairobi

Born and raised in Nairobi, Brian had to drop out of St. Mary’s School when his family fell on hard times. Refusing to be idle, he began selling second-hand shirts in downtown Nairobi. Soon after, he found himself reselling surplus grapes imported from Tanzania, canvassing Nairobi’s upscale neighborhoods. One day, fate intervened when he knocked on the door of a family friend, who introduced him to the world of technology by teaching him how to type on a Toshiba laptop. From there, Brian’s fascination with technology blossomed, and he quickly went from selling clothes to learning computer skills that would set the stage for his career.

From Grapes to ISP Pioneering

In the early 90s, Brian’s foray into technology led him to his first tech job at Form-Net, where he became an installer of email systems. Not content with just installations, he started selling and fixing tech solutions, and soon his success drew the attention of Form-Net’s leadership. By 1996, Brian had risen to the role of technical manager, playing a pivotal role in bringing internet connectivity into Kenya.

By 1999, Brian co-founded ISP Kenya alongside some of Kenya’s leading internet visionaries. The company quickly established itself as one of the top ISPs for corporate clients, culminating in its acquisition by Wananchi Online, which helped form the Wananchi Group of Companies. Although Brian reflects on declining equity in the company as one of his biggest regrets, his influence in the region’s internet space remained undeniable.

Venturing into New Markets

After leaving ISP Kenya, Brian explored various entrepreneurial ventures, including IP telephony and forensics technology. His vast experience eventually led him to assist in setting up mobile money services in several African countries. In 2010, he became the Group CTO of MobiCash, overseeing the rollout of mobile money platforms in seven countries, a challenging but rewarding endeavor.

In recent years, Brian’s work in Africa has taken him to some of the continent’s most underserved regions. His experience establishing ISPs in Kenya, Uganda, and Malawi has given him a unique perspective on how technology can transform lives. In one of his most impactful projects, he helped set up internet-enabled containers in rural Uganda, offering young people microwork opportunities through partnerships with Silicon Valley firms like Samasource.

A Full Circle in Malawi

Today, Brian continues his work as an ISP pioneer in Malawi, one of the poorest countries in the world. Despite the challenges, he remains committed to connecting the unconnected, building infrastructure that delivers high-quality internet to underserved areas. His story is one of perseverance and vision, proving that no matter where you start, the determination to succeed can lead to extraordinary results.

As we wrapped up our conversation, Brian shared his thoughts on the future of Africa’s digital infrastructure. He believes that Africa is poised to be the next big thing in tech, with its youthful population and untapped potential. However, for the continent to truly flourish, it must cultivate its human resources by nurturing skilled, educated, and talented individuals.

In our latest episode of the Pure Digital Passion podcast, I had the pleasure of hosting two industry leaders: Mary Muthoni, Partner Manager at Zoho in Kenya, and Pavan Verma, CEO of Redian Software. Together, we delved into the exciting landscape of digital transformation in Kenya and Africa, specifically how Zoho and Redian Software are empowering businesses with customer-centric solutions.

The conversation flowed from the insights shared during a recent panel discussion on the BFSI sector that was jointly hosted by Zoho and Redian Software during the same week, but we expanded the focus to cover Zoho’s wider impact across different industries in Kenya and the East African region. Here’s a breakdown of what we discussed and the key takeaways from this enlightening session.

Zoho’s Approach to the Kenyan and African Market

Mary Muthoni provided an in-depth overview of Zoho’s journey in Kenya and Africa, explaining how the company’s focus on localization and affordability has made it a game-changer for businesses of all sizes. Zoho’s products are designed to be accessible, scalable, and tailored to the specific needs of African businesses. The pricing is localized in Kenyan shillings, making it more affordable than many other global platforms as well as being less prone to foreign currency exchange rate fluctuations.

One of the key highlights was how Zoho adapted to the challenges brought by the COVID-19 pandemic, which accelerated the need for digital tools as businesses shifted to remote work. Zoho introduced tools like Zoho Workplace, which became instrumental in helping Kenyan businesses maintain productivity during the lockdown.

Mary also shared that Zoho’s presence in Kenya has continued to grow, with the company setting up a local office and building strong partnerships with companies like Redian Software who also have a local office in Kenya to expand its footprint.

Redian Software’s Role in Driving Customer-Centric Solutions

Pavan Verma shared the inspiring journey of Redian Software, which began in 2011 and has since become a key player in implementing Zoho’s CRM and cloud-based solutions across Africa. What sets Redian apart is their ability to tailor Zoho’s powerful suite of tools to meet the unique needs of businesses in Kenya and Africa.

Pavan emphasized that Redian Software is focused on helping businesses, particularly in sectors like banking, financial services, and insurance (BFSI), leverage Zoho’s platforms to create seamless, customer-centric experiences. He discussed the importance of digital transformation in the African context and how Redian Software is enabling businesses to make this shift effectively.

From automating processes to integrating different systems, Redian Software ensures that companies can maximize Zoho’s potential, even building custom applications on Zoho’s Creator platform to meet specific business requirements.

Challenges and Opportunities in Digital Transformation

Both Mary and Pavan acknowledged that businesses in Kenya and the rest of Africa face significant challenges when adopting CRM and cloud solutions. These include concerns about data security, integration with existing systems, and the learning curve associated with new technologies. However, both Zoho and Redian Software are committed to addressing these challenges through robust support, localized pricing, and educating the market about the benefits of digital transformation.

Pavan shared a compelling case study of a client in Uganda, where Redian Software successfully migrated five different systems into one centralized Zoho platform, significantly improving operational efficiency and customer satisfaction. This is just one example of how Zoho and Redian are driving impactful change in the region.

On August 14th, 2024, I moderated a panel at the Kenya Internet Summit and .KE Awards 2024 on Innovation and Entrepreneurship Best Practices for Kenya’s and Africa’s Digital Transformation. We had a productive discussion with Joel Karubiu, Njihia Mbugua, and Kenneth Njihia.

Government Process Automation: Lessons from Estonia and Kenya

Joel Karubiu shared insights on Estonia’s success in government automation, particularly its digital ID system, which underpins seamless access to services. This system has made Estonia a leader in e-governance. Joel noted that Kenya has made strides with initiatives like eCitizen but still needs improvements in service delivery.

He emphasized that building trust and better communication are essential for the success of such initiatives. The government needs to focus more on conveying the benefits of systems like the digital ID to the public to build confidence.

The Role of Solution Architects in Digital Transformation

Njihia Mbugua discussed how solution architects are vital in aligning business and technology interests within enterprises. He stressed that innovation should focus on addressing real problems rather than creating solutions in search of problems. Njihia also pointed out that integrating new technologies, such as AI and blockchain, can revolutionize industries like healthcare and agriculture by offering personalized medicine and enhanced food security.

He highlighted the importance of balancing these innovations with existing infrastructure, especially in sectors like banking, which still rely on legacy systems.

Leveraging AI for Business Efficiency

Kenneth Njihia explored how AI is transforming industries, especially in advertising. AI-generated visuals are becoming commonplace, helping companies save time and money. Kenneth also discussed how AI tools like ChatGPT are revolutionizing content creation and data analysis, enabling businesses to operate more efficiently.

While AI offers great potential, Kenneth emphasized that human creativity and local insights remain crucial in creating impactful marketing campaigns. AI’s role in improving customer service through chatbots was also highlighted.

Cybersecurity and Data Privacy in Kenya

Joel revisited cybersecurity, drawing from Estonia’s experience as the first country to be cyber-attacked in 2007. Estonia’s resilience is based on its digital ID system, which serves as a single source of truth for both government and private sector interactions.

He stressed the need for Kenya to prioritize cybersecurity and data privacy, urging individuals to take responsibility for safeguarding their personal information and calling for improved digital literacy to help citizens understand the value of their data.

Ethical Issues and Opportunities in Technology

Kenneth also addressed the ethical challenges in technology, such as the rise of gambling addiction among Kenyan youth. He shared how countries like Sweden use AI and digital IDs to control gambling activities, ensuring that individuals do not overspend. Kenneth called for similar innovations in Kenya to tackle these challenges while promoting the positive uses of technology, such as financial inclusion and online freelancing opportunities.

Conclusion: The Quiet Success of Kenyan Tech Startups

As the discussion wrapped up, I shared my observations on the quiet success of many Kenyan tech startups. Unlike the high-profile startups that often make headlines, companies like PesaPal and Turnkey Africa are quietly excelling in the B2B space by solving real problems and generating profits.

In conclusion, our discussion highlighted that digital transformation in Kenya and Africa is advancing steadily. To fully unlock its potential, we need to foster trust, improve digital literacy, and create an environment where innovation can thrive by solving real-world problems.

In the latest episode of Pure Digital Passion, I had the pleasure of interviewing Steve Song, a telecommunications expert widely recognized for his detailed maps of Africa’s Internet infrastructure. Steve’s work has become essential for understanding the continent’s connectivity, but his contributions extend into policy advocacy, shared spectrum management, and efforts to expand affordable access.

From Canada to South Africa: A Transformative Journey

Steve’s journey began in the 1990s when he moved from Canada to South Africa after Nelson Mandela’s release. Working for Sangonet, one of the first non-profit Internet service providers in South Africa, Steve helped civil society organizations, including the ANC, connect with the world via email. This early experience showed him the power of digital technology to empower marginalized communities and sparked his passion for telecommunications policy.

The Birth of Africa’s Internet Maps

Steve’s famous maps, which visualize Africa’s undersea and terrestrial Internet infrastructure, began as a personal project in 2008. With new cables like Seacom and TEAMS being laid, Steve started sketching out maps to understand this new landscape. What began as a personal project soon became a public resource, widely used by policymakers, businesses, and the public to visualize Africa’s digital future. Despite modestly downplaying his design skills, Steve’s maps became an iconic reference at digital conferences across the continent.

Village Telco: Affordable Communication for Underserved Areas

Another significant chapter in Steve’s career was the founding of Village Telco, a social enterprise aimed at delivering affordable voice and Internet services using low-cost WiFi mesh networks. At a time when telecommunications regulations in South Africa were restrictive, Village Telco enabled communities to build their own networks. Although the project faced challenges with scalability, Steve described it as a valuable learning experience, emphasizing the importance of resilience in entrepreneurship.

Challenges in Policy and Regulation

Throughout our conversation, Steve discussed the challenges of pushing for more equitable access to communication infrastructure in Africa. Regulatory frameworks in many countries are still shaped by the legacy of state-owned telecommunications monopolies, which creates barriers for smaller operators. Steve advocates for regulations that actively support small operators, which he believes are key to extending connectivity to rural areas.

Shared Spectrum and TV White Spaces

Steve is also a strong proponent of shared spectrum management and TV White Spaces, which can help expand Internet access in underserved regions. Unlike traditional spectrum licenses, which grant exclusive rights to frequencies, shared spectrum approaches allow multiple operators to use the same frequencies, provided they don’t interfere with each other. Steve believes these strategies will be essential for unlocking affordable access in rural areas.

Looking Ahead: Community Networks and Collective Ownership

Steve sees community-driven initiatives and collective ownership models as crucial for filling the gaps left by private sector operators. Whether through cooperatives, municipalities, or community networks, these models not only provide access but also strengthen the social fabric of communities. We also discussed the potential of technologies like Starlink, which offer exciting possibilities but raise important questions about sustainability and local impact.

In closing, I want to thank Steve for sharing his wealth of knowledge and experience on Pure Digital Passion. His dedication to making communication infrastructure more accessible is truly inspiring.

A week ago, I had the pleasure of diving into the exciting world of Samsung’s latest foldable smartphones with Anthony Hutia, Head of Mobile Experience at Samsung Electronics East Africa. We discussed the Galaxy Z Fold 6 and Galaxy Z Flip 6 which were launched the previous week during the Samsung Unpacked event and feature advanced AI features and also have flexible financing options for Kenyan consumers.

Samsung’s Latest Foldables.

We kicked off our discussion with an in-depth look at Samsung’s new Galaxy Z Fold 6 and Galaxy Z Flip 6. These devices are truly game-changers, offering unique foldable form factors that enhance multitasking capabilities and increase portability. The Galaxy Z Fold 6 boasts a large screen perfect for productivity and entertainment, while the Galaxy Z Flip 6’s compact design is ideal for those seeking style and functionality in a smaller package.

Anthony explained how the integration of Galaxy AI leverages the flexible form factor of these devices to deliver a new era of communication, productivity, and creativity. Features like Note Assist and the Google Gemini app provide users with seamless and enhanced mobile experiences, making these devices stand out in the market.

Financing Options & Pre-Order Incentives.

Understanding the financial challenges many face, Samsung has partnered with financial institutions in Kenya to offer flexible financing options. This enables customers to purchase these high-end devices with ease, spreading the investment over a period of time and making advanced technology accessible to a much broader audience.

For those eager to get their hands on the new devices, Samsung introduced attractive pre-order incentives. Customers who pre-order the Galaxy Z Fold 6 receive a slim S-Pen case, while those who opt for the Galaxy Z Flip 6 get a flip suite case set. These offers add significant value, making it an opportune time to upgrade to the latest foldables from Samsung.

Samsung East Africa’s Mobile Division Performance.

Anthony shared insights into Samsung’s recent performance in the mobile division in Kenya and East Africa, particularly the success of the Galaxy S24 series. The series has seen remarkable growth, driven by advanced AI capabilities and exceptional camera performance. The seamless integration with the Samsung Galaxy ecosystem further enhances the user experience.

Samsung’s wearables, including the new Galaxy Watch7 and Galaxy Watch Ultra, which were also launched during the latest Samsung Unpacked event offer intelligent health monitoring and personalized insights, catering to the growing demand for health and fitness tracking. These too will be available for purchase in Kenya and East Africa in the coming weeks.

Future Plans & Vision.

Looking ahead, Samsung is committed to continuing its innovation in mobile technology. Anthony discussed the company’s plans to tailor future products and services to meet the unique needs of the Kenyan and East African markets. The ongoing advancements in Generative AI and a focus on sustainability mean that Samsung will continue to deliver technology that enriches lives and drives progress.

Closing Remarks.

A big thank you to Anthony Hutia for sharing his insights and making this conversation so enriching. As smart technology unfolds and financial solutions become more flexible, it’s an exciting time for consumers in Kenya who can benefit from Samsung’s myriad offerings. Whether you’re looking to dive into the world of foldables or seeking flexible financing solutions, the future is in your hands, quite literally, with Samsung!

In the latest episode of the Pure Digital Passion podcast I got to have an inspiring conversation with Kiiru Muhoya, the co-founder and CEO of Fingo. At just 27 years old, Kiiru is on a mission to transform the financial landscape for young Africans through Fingo, a fully digital bank, or ‘neobank’, tailored to their needs.

From Humble Beginnings To Visionary Fintech Leader

Kiiru recounted his educational journey, starting from his early years in Kenya, attending schools like Braeside and Brookhouse, to studying philosophy, politics, and economics at the University of Warwick in the UK which played a crucial role in shaping his aspirations.

His time at Warwick was transformative, providing him with a broader perspective on Africa and igniting his passion for entrepreneurship and innovation which led him to the fintech space. His drive to make a difference culminated in the founding of Fingo, a digital bank designed to empower Africa’s youth.

The Birth of Fingo

The idea for Fingo was born out of Kiiru and his co-founders’ desire to address the financial challenges faced by young people in Africa. They decided to bootstrap the startup, and their dedication paid off when Fingo was accepted into the highly regarded Y Combinator in 2021.

In our conversation, Kiiru shared the origin of the name “Fingo,” which stands for “finance on the go.” This name embodies their mission to provide fast-moving financial services that fit seamlessly into the lives of young Africans.

Strategic Partnerships & Innovative Features

A significant milestone in Fingo’s journey was the strategic partnership with Ecobank. This partnership has been instrumental in Fingo’s operations, enabling them to leverage Ecobank’s extensive network and resources. Fingo’s app stands out for its user-friendly features that resemble social media platforms, making financial management engaging and intuitive for users.

Fingo’s app incorporates social media-like features such as chat bubbles when sending money, making the experience feel personal and engaging. This design choice was inspired by successful global digital finance apps like Cash App and Monzo, aiming to make banking as intuitive as using a social media app.

Rapid Growth & Success

Fingo’s growth has been nothing short of remarkable. Just six months ago, they celebrated reaching 100,000 customers. Today, Fingo proudly serves 150,000 customers, a clear demonstration of their impactful strategies and the pressing need for their services. Kiiru attributes this rapid growth to a combination of innovative features, strategic partnerships, and a deep understanding of their target demographic — Africa’s youth.

Overcoming Challenges

Scaling a startup is never without its challenges. Kiiru candidly shared some of the obstacles they faced, from regulatory hurdles to technological issues. However, with a clear vision and a dedicated team, Fingo has managed to navigate these challenges effectively, continuing to grow and innovate.

Empowering Africa’s Youth

At the heart of Fingo’s mission is a commitment to cater to the financial needs of young Africans. Fingo’s services are designed to help users manage their finances better, create wealth, and secure their financial futures. With 70% of sub-Saharan Africa’s population under 35, Fingo is poised to make a significant impact.

Looking Ahead

Kiiru’s vision for Fingo is ambitious. Over the next 2 to 5 years, he plans to expand Fingo’s reach across not just Africa but globally with an ambitious and possibly audacious intention to bring their unique flavour of innovative financial solutions to more young people. Beyond professional success, Kiiru emphasizes the importance of balance, sharing how he unwinds by playing FIFA and ensuring he has time for personal pursuits.

In this edition of the Pure Digital Passion podcast, I had the pleasure of having a quick catchup with Farouk Ramji, the CEO of Mawingu, Kenya’s largest ISP dedicated exclusively to rural and peri-urban markets.

Our last conversation was in October 2022, and since then, Mawingu has experienced remarkable growth and transformation. Here’s a summary of our discussion about Mawingu’s journey and future plans:

A New Home Base

One of the first things Farouk and I discussed was their brand new office at ABC Place in Westlands, Nairobi. This move marks a significant upgrade from their previous co-working space, reflecting the company’s growth and increased workforce.Following a Series B equity round of $9 million closed in January 2023, Mawingu has expanded to 28 counties, serving nearly 20,000 active subscribers with a dedicated team of 200 people.

Expanding Network and Reach

Farouk highlighted the aggressive network rollout in 2023, which saw Mawingu expanding from 11 to 28 counties. The challenge now lies in acquiring the necessary capacity to continue this growth, especially in areas like Mandera. Despite these hurdles, Mawingu remains focused on its mission to provide affordable internet access to underserved regions.

Strategic Positioning and Competition

Mawingu’s strategy has always been to target underserved markets, avoiding direct competition with major players. By employing versatile technology — wireless, fibre, and green-energy solutions — they can adapt to varying terrain and market conditions. This approach allows them to offer competitive pricing and high-quality service, differentiating themselves from both large mobile network operators and smaller unlicensed resellers.

Fibre Technology and Future Plans

The transition to fibre technology is a key part of Mawingu’s strategy. In markets like Nyeri, they have already deployed extensive fibre networks, offering superior quality and reliability compared to wireless solutions. By the end of 2024, they aim for 8% of their subscriber base to be on fibre, with plans to grow this into double digits.

Community Impact with Mawingu.org

A key initiative from our conversation is Mawingu.org, a community-focused program aimed at connecting schools and other institutions in underserved areas.There are over 150 schools connected and this initiative provides affordable internet that transforms education and opens up new opportunities for students and teachers alike.Supported by grant funding from Microsoft, Mawingu.org is set to expand further, connecting 50 to 100 schools in each operational county.

Financial Sustainability and Future Expansion

Farouk proudly shared that Mawingu is not only performing well in Kenya but is also financially sustainable, with positive unit economics and cash flow. This strong foundation sets the stage for potential expansion beyond Kenya, replicating their successful model in other regions.

Conclusion

Mawingu’s journey from a small Internet Service Provider (ISP) in Nanyuki to a major player in Kenya’s internet landscape is a reflection of their innovative approach and commitment to serving underserved markets.

As they continue to grow and expand, their impact on communities and the broader digital landscape in Kenya is undeniable. It was a pleasure to catch up with Farouk and hear about the exciting developments at Mawingu.